I recently stayed at The Woodmark Hotel, Yacht Club and Spa located at Carillon Point in Kirkland Washington, in celebration of my birthday. We reserved two rooms. When we arrived one of rooms had been upgraded to a suite. My wife may have mentioned the occasion at time of reservation because there was also a Happy Birthday note and amenity...
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Dear Guest,
We're so glad you chose to celebrate your birthday weekend with us. It sounds like you had some fun with the wine flights in bin on the Lake. I can also see that you had the opportunity to walk our property and enjoy a stroll to downtown Kirkland. The weather was wonderful on the lake the weekend you...
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I visit this area several times a year, but usually stay in the Westin in Bellevue.
I stayed at the Woodmark as part of a small group & was extremely impressed.
The location is excellent & the lake views (although my room didn't have one) are wonderful, it is an easy commute to Redmond (easier in fact than the Westin)....
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Dear Guest,
Thanks so much for taking the time to share your comments regarding your stay with us. I will communicate the nice words you used to describe our team members. And thanks for sharing your comments regarding a pool and the bar closing at 10pm. We are always appreciative of hearing ways we can improve our products and services...
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I stayed at the Woodmark for work and hosted a meeting for 60 people. I wound up loving the hotel with comfy beds and a relaxes atmosphere overall. The staff was friendly and very accommodating for the event. Food at the hotel was also very good. Three small complaints:
1) I needed to check out 40 minutes after check out...
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Dear Guest,
Thank you so much for taking the time to share your feedback regarding your stay on Trip Advisor. We thank you for choosing our hotel to host your meeting. And thanks for the feedback you gave us regarding the service you received from our front desk. We agree that you should have been granted this request. We also...
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What a fantastic 2 day stay my husband and I just had this weeekend! Tucked away on the shores of Lake Washington, this Kirkland Hotel is top notch. Warmly greeted by the valet (Jeremy) and Front desk w/glasses of complimentary champangne, we knew this was gonna be relaxing. Our room was on 4th floor(highest) and looked out over water. Room...
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Dear Guest,
It was so nice to see your comments regarding your last stay with us. It appears that you really took great advantage of the amenities we have to offer at the hotel. The Raid the Pantry continues to be a "hot" spot for our last night guests. And you were able to visit the Beach Cafe for several...
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I had no high hope with my choice of hotel after picking an awful one yesterday before arriving at woodmark. I have to say that's a 360 degree change compare to yesterday. I fell in love with my room. Nice clean, fresh room. I love the bed!! The staff are very nice. There is Starbucks just right across from the...
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Dear Guest,
Thanks so much for sharing your comments regarding our beds and our staff. We're so happy you enjoyed your recent stay at the Woodmark. Next time you're in town we'd like to refer some other areas to you that are close by in Bellevue and Woodinville if you don't prefer the trip to Seattle.. Look forward to seeing...
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Really cozy property with well-appointed rooms and public spaces. We had a waterfront room, which was a bonus. We ate on-site at the bar / grill for dinner and enjoyed the quality and the atmosphere. The bed was comfortable and the room was clean and well decorated. We had room service breakfast, which was served promptly and was excellent. Overall,...
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Dear Guest,
We're so glad you enjoyed your latest stay-cation with us. We have some new fun activities coming to our waterfront this summer that may be of interest to you. Let us know if you plan to visit us again and we'll be happy to fill you in on these fun activities. Look forward to seeing you again.
John
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I love staying at the Woodmark. Its a wonderful oasis in Kirkland. The staff are very thoughtful and considerate.
Dear Guest,
We're so glad you enjoyed your last visit to the Woodmark. Let me know the next time you plan to be in town so we can suggest some new things that we're featuring on the waterfront this summer.
John
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My wife arranged a get-away for us at the Woodmark Hotel using a Groupon. Like others have mentioned I wondered if the experience would be something less since this was a "Groupon Deal"...that was certainly not the case! We were treated wonderfully every step of the way. Check-in was flawless...and a nice surprise... because I was celebrating a birthday they...
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Dear Guest,
I am so pleased you enjoyed your birthday get-away at the Woodmark. Thanks for staying with us and for taking the time to share your kind words about our service with the readers of tripadvisor. We look forward to your next stay us.
John
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We bought the groupon for this hotel and were pleasantly surprised with the whole process. Sometimes when you buy a groupon you are treated as if you were a lower class person because you got a 'discounted' rate. The Woodmark's philosophy seemed to be to treat everyone the same and impress you so much you'd want to come back again....
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Dear Guest,
I am so pleased you enjoyed your time at the Woodmark Hotel and our Beach Cafe. You mentioned some very nice things about our team members and I'll be sure to pass these along to them. The chef was very happy to see the comments regarding the amenities we sent to your room for your pre Valentines celebration....
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I should preface the poor review with a comment that everyone involved at the hotel was polite, friendly and professional. Otherwise, I would have had to provide a terrible review. Unfortunately, my experience resulted in a reservation not being ready for me when I arrived.
While it was not at all made clear to me why I didn't have a...
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Thank you so much for letting us know about your recent reservation experience at our property. I want to apologize for not holding your reservation in our system. I recognize this is not the service you come to expect from our hotel. As a result of this issue we have instituted a new policy regarding third party vendor reservations. We...
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