I hate to give a bad review, but based on my stay I had one minor issue and one major issue that results in a 2 star rating. Pros: 1. The second room (the upgraded one) was quite nice. 2. Good hot breakfast options. 3. Excellent location. 4. Best price in town. Cons: 1. My first room was on the... More

I chose this hotel in part due to reviews and because it had been newly renovated and, by default, due to lack of solid recommendations for other hotels in Downtown Charleston. This was my first visit to Charleston. I travelled to Charleston in order to listen to the West Virginia Symphony Orchestra perform in their marvelous home at the Clay... More

Stayed here with my wife for 3 nights form 4/29 -5/2/2012 and will never stay here again. Housekeeping never once entered the room to clean/replace coffee service,etc.during our stay - even though we were gone from 11 AM to 9 PM each day.They then had the audacity to say it was because we had put a sign out to "do... More

I chose this hotel based on the reviews here, looking for a clean place to stay near the civic center with a reasonable price. This hotel was definately clean, I have no complaints on the room or the facility. Our room was on the 5th floor (top) and the first door off the elevator. We had zero issues with noise!... More

I have stayed a this location several times in the last few months. The hotel has been refurbished and has improved significantly. The location is fair, walking distance with a little sweat to a lot of good locations. Ask for a room opposite the highway because the road noise is a bit too intrusive. Overall, a good value.

Exhausted and worried with our mother in the hospital we arrived here to a smiling face at the front door...found a clean and comfortable room...the following morning we were greeted by smiling staff at every turn...enjoyed a wonderful complimentary breakfast....followed by yet another long worry filled day at the hospital...we returned to find a freshened room and more smiling faces...a... More

My husband recently attended a trade show at the Civic Center and this hotel was convenient. I was wary after the latest reviews but we had a great experience. Apparently, most of the remodeling must be complete as we saw nothing unfinished.Of course the outside is a little sad but the inside is cheery and welcoming.The bed was comfortable, the... More

The current remodel is still affecting guests even though the first floor hallway is now newly refurbished. I was showering when the water was completely shut off in my room. I called the front desk and was told that they were working on something and it would be back on in 20 minutes. This was over 30 minutes ago. I... More

I stayed at the Holiday Inn Express about 3 weeks ago and was terribly disappointed. I know the hotel is trying to be updated but there are good ways of taking care of remodels and bad ways. This was horrible. The first floor that led to the elevators and all of the rooms showed exposed ceiling tiles, a latter that... More