I do not particularly like to write reviews but in this case when you find exceptional service I thought it best to share. My experience when I first visited the property was an automatic upgrade in my room by the front desk supervisor because of my platinum status no questions asked. I see a lot of people, most of them... More

Stayed at this Holiday Inn the weekend of 5/18, using Priority Club Rewards for a free night. After a night here - I wanted my points back. Check in was less than average for a Priority Club Elite member. I was NOT offered an upgrade, and the clerk's demeanor was less than welcoming. The room was exceedingly small, and not... More

I was very surprised with this hotel. It seems like it's in the middle of no where. It's right by train tracks. However, it's a very nice, modern, updated hotel. It's the best Holiday Inn I've ever stayed at for certain. The staff were all helpful and friendly. The room was nice and clean. Very quiet and up to date.... More

This hotel was average in price, but a very nicely updated facility. Unfortunately, a few issues made it a less than perfect stay. First of all, I had a very fitful sleep. The linens were rich in polyester and made the very hard bed quite hot. The next morning I saw that the majority of the air from the air... More

Excellent Hotel for a one night stay. I actually stay at this property twice a week. The help is ALWAYS Upbeat and in good spirits... Chilou at the desk is always Very Couteous and accommodating. The Rooms are clean with Microwaves and fridges in every room... also 30isn Inch flatscreens in every room with a decent selection of channels for... More

I am curently staying at the Holiday Inn and Suites again, and was delighted to be upgraded to a suite. The room is luxurious and recently upgraded. I feel like a queen. I am a platinum members and was given water and a snack at check in and greeted as a platinum member. Chilou was at the desk on this... More

Awesome pool and beautifully renovated throughout. Pool had 10 x 12 or bigger 9 inch depth section perfect for little kids. Also had water jets/sprinklers my son loved. Adjacent hot tub meant I could relax and keep an eye on him. Indoor pool area was spacious and very cool wayer and yes, fire features. Beds comfortable, room had decent size... More

We've been coming to Charleston for about 7 years, had stayed in this hotel when it was a Ramada several times. Holiday Inn has done a great job with the remodel on the common areas. Pool is great for kids and eating area is nice. Rooms have not been remodeled but are adequate. Our experience lacked in service, however. Crib... More

You could do worse...the staff was friendly, the pool area looked well about average (if I was traveling with my seven year old, he would have had a blast). I was recognized as a Platinum member and was upgrade to a suite. However, the decor was brown and a bit cheap looking - think Candlewood suites rather than Staybridge suites.... More