After standing in front of the desk clerk for about a minute, he finally got off of facebook and paid attention to me. He then put me in a dirty room that still had the bed sheets torn apart like someone was just in there. After these two consecutive horrible events, I just turned around and went back to the... More

I didn't even stay at the hotel I know a guest who is, I called to be transfred to his room and I asked and I asked. Well it never happend and I asked if i could leave a messge for him and they told me NO are you kidding me! They even HUNG UP on me. I called back... More

We had a room booked in a block of rooms for a weekend trip with friends. I had called the hotel days before wondering about a late check in. We had tickets to a Brewer Game and wouldn't arrive until 11:30-midnight. Our friends also reminded the owner of this late check in earlier in the afternoon, and we were all... More

This isn't a great hotel, but if you're travelling to west bend with a pet I'd say give this place a shot. They have a pool and offer a small continental breakfast. Our room was clean, and although the place is old, it's in average shape. Definitely not a place where I felt unsafe, and for the price, it was... More

I am NOT a complainer. I am usually so happy to "get away", I have very little expectations. However, this place gave me some things to complain about. We got into our NON smoking room and it REEKED of ciggarette smoke. On top of that smell was the smell of a mildew stinky aire conditioner. The air barely came out... More

First off, let me say that this location is a disgrace to to the company name and image. We reserved a room for 4 people via www.super8.com website. Upon arriving at hotel was told additional charge was to be added to the rate, due to having extra people in the room. We were told that they could not honor the... More

My father and I booked and paid for our reservations months in advance of our stay. When we arrived the staff did not honor the reservation for two King rooms. They gave us a King and a Queen without compensation because they charge the same for King or Queen. At 3:00pm the continental breakfast area had yet to be cleaned.... More

It has been a bit since our family stay, but suffice it to say, that it is an awful, miserable, nasty, dank, dirty place. We live in West Bend and had relatives staying there for a mini family reunion and had several rooms booked. There were so many problems, I could fill a book....the owner was a nasty man and... More

We decided to spend a night at the West Bend Super 8 as a last hurrah of summer for my children. I am amazed that the franchise allows their name to be associated with this hotel, but really when I called to report this hotel I felt my input fell on deaf ears. Here's a short recap of our stay.... More