Stayed one night for a function on the Hilo side of the island. The hotel is definitely outdated, especially outside. The room we had was updated and clean. Was disappointed with Internet. The rooms have free wired Internet service but no wifi. Free wifi in lobby. Didn't use the free continental breakfast. Light hallway and parking lot noise reaches the... More

A hotel with no knowledge of what hospitality means! The Aloha Spirit is absent from this dirty, unfriendly staffed pathetic excuse of a hotel. On a business trip for 8 weeks, Naniloa made it hell. Our room have never been dusted once, the floor is dirty, I had to buy a broom to sweep my own room? The sheets on... More

This my second stay here and reaffirmed what I thought on my first stay. The staff is good and goes out of their way to help, but the hotel feels like it is deserted at times. The breakfast buffet is ok, but not for me. There is no real restaurant at this location. The rooms are ok, but has wooden... More

we recently visited Hilo and stayed at the Naniloa. I feel the same with previous reviewers. The place does need a little TLC. we found the staff to be more than helpful. The room was clean and fresh. Furniture was a little dated, but the bed was comfortable. The buffet breakfast was adequate. The locations was good. Close to the... More

Before we left home we had reviewed the hotel, and we had reservations, but when we got there we were pleasantly surprised. Yes it does need some tender loving care, but you must weigh up from the value for money perspective they tick the box. The staff are friendly and the rooms are clean, we spent 4 nights there and... More

Booked this hotel via Hawaiian airline which included flight between Honolulu & Hilo. My son is visiting the islands from mainland and we decided to visit the Big Island for couple of days. We arrived at Hilo fairly early, so we went to the volcano park first, and after a full day of sightseeing the park, we then checked into... More

As you approach the property, you can tell that this was a magnificent resort....A LONG TIME AGO! The rates are extremely reasonable, but the quality of the accommodations and service is at the level of a european youth hostel. The tile floor in the room was dirty, the mini refrigerator was broken, the television reception was awful. The positives are... More

Employees above average in friendliness, hotel in bankruptcy, needs help. Maids nice, and location great. Every evening you can see sea turtles feeding less than 100 ft. from the hotel. Just walk to the rocks and look down, or if you're high enough, you can watch from your balcony.

Only one Elevator worked and took forever to travel 8 floors. We waited over 15 minutes one time to take the elevator from ground level to the 8th floor and the smell and dirt in the elevator was uninviting. The only redeeming quality was it's location and the fact that other lodging facilities in the area were "sketchy" as well,... More