The staff at this supposed 5 star hotel was incredibly neglectful and uninterested in being helpful. It's the little things with a hotel that claims to be of this caliber that matter. Like the coffee being removed from the lobby at 7:30am even though there is nowhere else to get coffee. Quite frankly I am treated better and with more... More

This is my favorite hotel to stay at on Hawaii. I've recommended it to dozens of friends and they've always loved just as much as me.

As it is, Fairmont is a wonderful hotel chain. Add Hawaii (Big Island) and their Gold service to the mix, and you have an awesome combination for a great vacation. Great pool, hot tub, beach walks, scenery and top-notch restaurants add icing to the cake.

I was at the Fairmont from Saturday - Friday this past week. It was a conference for my fiancé work. I was very very disappointed. We actually paid to stay there 2 nights before the conference began for 230 a night part of the presidents club. I was in the room for 5 min waiting for the luggage when this... More

The hotel is excellent overall. Great services and lovely cove beach. Rooms are very nice with great bathrooms. You need a rental car to get anywhere though. I would recommend booking one in advance. They have a Dollar Rent a Car onsite but if there is a conference on the cars will be gone quickly. The island is incredibly diverse... More

To begin, we are not big resort fans; too many folks and we like to adventure beyond the hotel. That said, we stayed here at the end of our travels on the big island and it was exquisite at what it offers. Waimea is not the most inviting place on the big island, as the area is surrounded by fields... More

This is a very large and beautiful oceanfront property, well-suited for meetings or for families looking for a breather, if not a break. Most everything you would want is here and it may not be cheap, but it is nice. Standout for me was the protected cove (and man made beach) which allows children and those who are uncomfortable with... More

My wife and I stayed in this hotel in December 2011. We absolutely loved this hotel. Our room was a nice size, including a decent sized balcony. The bathroom was awesome (my wife's words). It was large with a stand up shower, bath tub and separate toilet. The deli had really good sandwiches and the lounge upstairs next to lobby... More

The beach with the protected cove, the pool, and the service are excellent! We stayed here for my parents' golden anniversary, and I let the hotel know. They had a bottle of champagne waiting for them in the room at check-in. They also upgraded my parents to a better room. We also had several children in our party and the... More