Westins are usually great but this was disappointing. They checked us into a room with double beds although a king was promised. Bad carpet in the hallways and room. Bathrooms in the room must have been at least a hundred years old. The price of the rooms, food, for an umbrella on the beach, a bottle of water, etc was... More

I'm an avid SPG fan. Have the AMEX card, got married at a Westin and have stayed at many of them. This Westin, turned me off and for various reasons. I think the bar is a little higher for Westins, or maybe my expectations were too high. The big problem I see with this hotel is that it provides little... More

My relationship with this establishment is much alike the Whitney Houston classic, "Didn't we almost have it all" ... with the emphasis on the word almost. The gorgeous foryer, incorporation of nature into the lobby and common areas of the hotel and proximity to Whaler's Village are reasons enough alone to belt out praise. However, my voice would crack come... More

My interactions and stay at The Westin Maui was very mixed. Before arrival I communicated via email to a 'Concierge Specialist' (Joni). She was so helpful, friendly and made sure I had all the information I needed and even followed up with the Spa at the resort for my massage booking. Her customer service skills were very impressive. Once we... More

We have been staying at the Westin for years and we always leave extremely happy. Grace at the front desk was amazing and extremely kind. She was over accommodating in getting us an early check in. Our 5 year old son loved the big slide. We can't wait to come back!

I booked my visit trough the SPG program and saves hundreds of dollars- highly recommend joining and then watching for the good deals, its free to join. When I booked I let them know I was coming here for an important birthday and they upgraded us for free, I also had a birthday cake delivered to my door as a... More

We have been staying at this location yearly for the last 10 years. We normally stay for 10 nights and go soon after April 15th. We especially like that the Westin hotel is a no smoking facility. The rooms facing the pool area and/or beach are the best. We love Lelani's Hula Pie at Whaler's around the corner. The staff... More

Excellent location, very good staff, great pool areas including one for adults only (less rigidly enforced than expected though) and beach. The food was typical hotel food at the breakfast, and the bar food was just that, bar food. The room was fine (beach tower, facing north) but the rooms overlook a parking lot on that side, and frankly the... More

Stayed here about 5 days in Mid-May. Checkin: arrived late afternoon had no issues. But other user comments are true. Reception desk is so short staffed. Often just 1 or 2 person for a hotel of this size. Called the front desk a couple times from my room and they never answered. Literally the phone rang 50 times until the... More