First off when I arrived at the hotel, they wanted to charge me a fee for early arrival, stating that they never received my request for early check in. After refusing, they "located" the email, and waived the fee. I was given directions to the elevator (located on the second floor, I had to take the stairs with all of... More

This is a relatively new hotel which has been very poorly maintained. The pool, which is on the 6th floor, must have leaked into the rooms. The carpet has been removed, the floor feels damp, and the mold smell in these rooms is overwhelming. After complaining, we were moved to the 7th floor, ocean side, which was better, but not... More

Well it is a grand hotel. And when you walk into the lobby it is inviting. The parking Garage and front desk setup is kind of odd. We parked on the third floor (horrible pafrking layout). Had to take an elevator to the second floor (Lobby). The people at the desk were very nice. We had reservations for a pet... More

I've stayed on Guam many times and only passed the Royal Orchid - glad to not be staying there. Finally, I was able to confirm my suspicions about it by needing to book a place at the last minute and finding it was the only one with rooms available. The front desk was very slow - even though there was... More

After reading the reviews and also considering the reasonable room rate, I was not expecting a Hyatt-like experience. We were going to Guam for a few days to relax and see the sites, and not hang out in the room, so I reserved it. The room exceeded my expectations. I live on an island and have been to hotels in... More

This hotel was horrible. Mold was in our room, on the ceiling no doubt and we were lied to by the manager that someone "checked it out and cleaned it" when no one ever reported to the room. the furniture and carpet had crazy stains on them and everything looked excessively in need of repair. If 0 was an option,... More

I stayed in the Royal Orchid for several days on business. Although the room was probably the cheapest on Guam, you'll find that they are very damp, and the furniture is in poor condition. The furniture had rust damage, the carpet was so wet i had to wear flip flops on the carpet, and all the furniture was scratched. The... More

The Royal Orchid is across the street from the major hotels which sit right on the beach in Tumon Bay. We had a room with a king size bed which ran $65 /nt which. Very reasonable we thought. The four nights previous, my wife and I stayed in the Hilton because I was here on business and did not have... More

Where do I start? The first room my family and I stayed in had a gross pest problem. The next room they moved us into was disgusting! Mildew in the bathroom, moldings all along the walls looked like they were water-damaged and ignored, paint chipped from parts of the ceiling to all along different parts of the wall, stains on... More