Grand Plaza Hotel is a not a place to stay. First of all, there's no customer service and if you're not a Japanese tourist, they will tell you that there's no room available even if they just told you a couple of minutes ago that they do have some rooms for you. Just because they get more money from the... More

Disappointed in the hotel. It was very old, dirty, and in need of major renovations. The room had a very fowl smell which made it an uncomfortable stay. For an additional $20 a night you can stay across the street at a hotel located right on the beach and that is much cleaner. I would not recommend staying here.

My mom and I kind of decided our trip to Guam the last minute. We found a reasonably priced hotel that has good location and we found this. It's a no frills place and it feels like you're in a "neighborhood". The general atmosphere of Guam is it is tourist friendly but what I like about Grand Plaza is that... More

I could not believe how awful the room was. This place has not been updated in over 20 years! The bathtub was BLACK and STAINED and really disgusting. The drain in the sink was rusty. The wood doors were peeling. The refridge was not working properly. The beds sagged and were very uncomfortable. The pool looked dirty and uninviting. I... More

OK, I'll be blunt. This place is no five star resort. If you are looking for luxury or grand service, this is not the place for you. I was on a 2 week trip here thanks to free airline tickets I had but no hotel. So of course, I was worried about spending a fortune if I wanted to stay... More

I was emailing the hotel. I didn't get a reply until 2 days after. I wrote again for some questions but got an answer 2 days after again. Since my flight will be arriving at 4am - I asked Ester if I should call their hotel to arrange for a pick-up or they will just send someone over (no need... More