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All 239 San Francisco hotels »

Chancellor Hotel on Union Square

3.0 of 5
433 Powell Street, San Francisco, CA 94102
Hotel amenities
Chancellor Hotel on Union Square
Ranked #10 of 239 hotels in San Francisco
4.5 of 5 stars 2314 Reviews
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2,314 reviews from our community

What travellers say about this hotel
  • Cable car(155)
  • Pillow menu(38)
  • Friendly and helpful(37)
  • Powell street(37)
  • Very clean(36)
  • Rooms are small(33)
  • Ceiling fan(29)
  • Would definitely stay(25)
  • Nice touch(19)
  • Flat screen TV(17)
Traveller rating
    1,323
    792
    146
    34
    19
Only show reviews for Family (185) | Couples (1,069) | Business (177)
Date Rating
Porto Alegre, RS
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 May 2012

Not a single complaint. This is truly a spotless hotel to stay, sad we only spent 2 night in SF. Why wast money with fancy hotels if you have this gem so centrally located.

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NY
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 24 May 2012

I stayed here a few years ago and liked the Chancellor. Came back in an updated room, room 1005, and it was a great stay. This room is an inside room, its window has limited view of Union square and a fire escape ladder crosses right outside the window. If good view is what you need, this room may not... More

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Wes Tyler, General Manager at Chancellor Hotel on Union Square, responded to this review
28 May 2012

Thanks for coming back! We know there are a lot of choices out there and appreciate you giving us another chance after a few issues that may have caused others to not try us again. Thanks again! More

Chester, UK
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 24 May 2012

As all the other reviews rooms are smaller than other hotels we stayed in during our 2 week road trip in CA but have stayed in smaller! Staff on reception are fantastic, Rory is very helpful. Also have a ticket box in reception to book tours, travel & we also bought 2 tickets for San Fran Giants at reception too.... More

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anchorage alaska
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 24 May 2012
1
person found this review helpful

I am booked to stay at this hotel in July and will update this after my stay about the actual hotel but I did have to share my experience with booking and getting information about my stay from the staff. Nowadays feeling genuinely taken care of by a hotel isn't expected. You checkin, you check out. The end. But from... More

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orlando
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 May 2012
1
person found this review helpful

This hotel just has a good vibe. It does all the little things right. The room, though not big, was clean and well laid out (though I would have sacrificed the walk in closet for more bathroom space). The staff is friendly and helpful. The ever present coffee, apples, popcorn and cookies and a choice of complementary newspapers are all... More

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tulsa,ok usa
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 22 May 2012

I rate this hotel average only because the rooms were a little on the old side and had that old smell to it. Kinda of a personal thing. The bathroom was nice and clean but the bed was the best part of the room really very nice, we slept like a baby.The location was fantastic right at Union Square with... More

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See 2 more reviews by skylane9 for San Francisco
Wes Tyler, General Manager at Chancellor Hotel on Union Square, responded to this review
23 May 2012

I must say that it is quite unfair to give an overall score of average because of a "kinda personal thing." If the old smell was a overall hotel issue, it would be mentioned frequently. And...as I have said many times, if you don't like anything about the room you are assigned, let us know and 99% of the time... More

Dublin
Senior Contributor
42 reviews 42 reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 22 May 2012
2
people found this review helpful

In terms of location, the Chancellor hotel couldn't get any better - (a) just a few minutes walk from the Powell St. BART station (which goes to / from the airport), (b) on union square so very near Westfield Shopping centre and also a nice enough area and (c) on the Fisherman's Wharfcable car route. It's also near a lot... More

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Wes Tyler, General Manager at Chancellor Hotel on Union Square, responded to this review
22 May 2012

I am very sorry for the miscommunication on the pillow request. It should not take 3 requests to get anything - EVER. I don't know what happened, but I will look into it and speak with the desk staff. I appreciate that our one shortfall did not sour the overall visit and you will be back again. Let me know... More

Oslo, Norway
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 21 May 2012
2
people found this review helpful

The hotel is very close to Union Sq.The cable car runs in front of the hotel. You can buy public transport tickets in the lobby-area (opens at 9 am) or in the Walgreens on the corner. A lot of places to eat and drink close to the hotel. Stayed here in April. Rooms are of normal, European, size. The hotel... More

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Tempe, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 May 2012
2
people found this review helpful

I've gone to the chancellor for more than a decade. In my experience, service--especially front desk and housekeeping--is consistently excellent. The place opened in 1914 so most rooms are small (but they have big ones) & there is no air conditioning. Neither one has ever been a problem to me. The rooms are consistently clean and bright, bathrooms impeccable, and... More

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Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 20 May 2012
1
person found this review helpful

I booked the Chancellor Hotel based on Trip Advisor reviews and was not disappointed. It is a quaint hotel located right in the heart of Union Square. The staff were very pleasant and helpful. Although the rooms were small, they were clean and comfortable. My only complaint was the noise from nearby construction that came through our open window at... More

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Additional Information about Chancellor Hotel on Union Square

  • Chancellor Hotel San Francisco
Address: 433 Powell Street, San Francisco, CA 94102
Price range (per night):* S$207 - 365

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Chancellor Hotel on Union Square
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