Great stay despite the poor welcome!ot too far from the busy Market Street area of San Francisco and also Union Square. We arrived after a long trip from Australia quite tired but looking forward to the start of our holidays. We got to the reception counter and spoke to the lady there about our reservation. It was about 1.15pm and... More

Everyone at the front office staff were very friendly! Amazing location and very nice hotel! We loved the spa/pool amenities. Concierge Sheenna was very, very helpful and so was Chris (Lead Concierge), who went above and beyond and sent us champagne for our wedding anniversary! We would definitely stay here again!

We stayed in this hotel for 3 days when my husband went to SF for a convention. We got a discount by booking through an agency associated with the convention. We arrived late and a room with two beds that we requested was not available, and the staff gave us an upgrade. a room which was spacious, nicely appointed, with... More

We chose this hotel as we wanted a little a little bit of luxury after touring around the US. Alot of comments are true, the location is great and the rooms are lovely. The staff were courteous but often seemed distracted with the exception of the Concerige who I dealt with and the Room Service staff who were very friendly.... More

Very good hotel in a good location. Great beds. Very big, and therefore unpersonal. Also, paying for wifi is so not 2012. But other than that it's ok!

This hotel is in a great location just a minutes walk from Union square so great transport links. No free wifi in the hotel unless your are on the imperial floors so slightly irritating however when we got word that our UK home had been burgled the hotel gave us access to that floor so that we could use the... More

The management and service was great! The hotel was clean. The room was spacious and comfortable. The view was marvelous! The location was extremely convenient. The pool was truly exceptional!!!! The lap pool was warm but not too hot. The hot tub was clean and just the right temperature for me. The whole thing was on a rooftop under glass!... More

After the long flight from Australia to San Francisco we caught the BART train to the Powell St Station. The hotel is an easy 5 minute walk from there. Staff were very friendly and helpful. The room was clean and quiet. Handy location to the Powell Street Cable car and Union Square and plenty of great dining opportunities nearby Loved... More

We spent 7 nights at the Nikko checking in on the 3rd May. We had booked an Imperial room so our room rate included free wi-fi, breakfast and access to the fitness suite and pool. The hotel is minutes from Union Square and the Powell MUNI so its a great base from which to explore the city. Our room was... More