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All 235 San Francisco hotels

Hilton San Francisco Fisherman's Wharf

3.5 of 5
2620 Jones Street, San Francisco, CA 94133 (Fisherman's Wharf)
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Hilton San Francisco Fisherman's Wharf
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63%
Ranked #100 of 235 hotels in San Francisco
Most recent review
4 of 5 stars Reviewed 15 June 2013
maebelle13 calabash nc
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546 reviews from our community

Traveller rating
    116
    201
    156
    53
    20
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Families
119
 
Couples
184
 
Solo
34
 
Business
84
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
calabash nc
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

May 2013 - SIx of us "girls" took a bus tour starting in San Francisco and the hotel included in the tour was Hilton SF Fisherman's Wharf. The location is great, the hotel lovely and the rooms clean. All the staff was friendly, especially Joanna the concierge who was able to procure 6 tickets at the last minute to sold... More

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William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
17 June 2013

Thank You maebelle13! We really appreciate the great review. We will pass along your compliment of Joanne, and wonderful remarks regarding how friendly our staff is. We are happy you enjoyed the great location of our hotel and look forward to welcoming you back in the future. Sincerely, William M. More

Grayslake, Illinois
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

This hotel definitely has the location but the service was not what I expected from a Hilton Hotel. We just had stayed at the Hilton Garden Inn in Mountain View that gave us much better service, was friendlier and was less expensive. The staff at the front desk helped when asked but didn't go out of their way. The breakfast... More

Was this review helpful? Yes 1
William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
17 June 2013

halybale, Thank you for taking the time to write a review. I'm glad that you enjoyed the location of our property. I do apologize on behalf of the staff for any customer service issues you may have encountered. We will share your concerns with our team, and appreciate your continued loyalty to our brand. We hope to better serve you... More

Auburn ME
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 June 2013 NEW

You won't be the location for the price - walking distance to everything on the pier. The room condition was not the best - a few minor issues but not bad enough to ruin our vacation. If you consider yourself a hotel snob (as I do) this might not be the place. But if you're looking for a value that's... More

Review collected in partnership with Hilton Hotels & Resorts

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William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
17 June 2013

Peggy C, Thank you for your review! We really appreciate the feedback. Our property is scheduled to go through some renovations in the near future, and hope you can give us another opportunity next time you visit the San Francisco area. Thank you for your continued loyalty, and we look forward to exceeding your expectations next time. Kind Regards, William... More

MN
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW

My husband and I stayed here June 7-11 for our anniversary. I did a lot of research prior to reserving, so I hoped that I chose the right location and hotel. It ended up a good decision to stay here. Highlights: Location: a couple of blocks from the Wharf, Pier 39 and not far from Ghiradelli Square. For $2, you... More

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William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
17 June 2013

Thank you so much for the excellent review FFUUNN! We will share with our team your great comments regarding our staff. We really appreciate the great feedback in your review. Please come join us again next time you come to San Francisco! Warmest Regards, William M. More

North Carolina
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 14 June 2013 NEW

If it weren't for the location, cleaninglyness, and the very friendly staff, I would have rated this hotel a disappointment. The rooms are very basic and the bathrooms remind me of a Holiday Inn. There is no closet, only a small wardrobe for hangups. The breakfast buffet is good, but nothing great -- limited to basic buffet items. I was... More

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William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
17 June 2013

fletchjhome, Thank you for your review and great comments regarding our staff. We are pleased that we were able to provide you with a good clean product in the best location. We are scheduled to go through some renovations which will imporve the concerns you mentioned in your review. I do sincerely apologize for any inconveiniences you encountered during your... More

1 review
4 of 5 stars Reviewed 14 June 2013 NEW via mobile

For the 5th time i stayed at Hilton at the Wharf. The hotel is clean, and has a very friendly staff. The morning buffet is very good, and always well served. The Hotel hasen't changed for the last 5 years but it very clean and very well located. Parking is a bit high priced, but I guess that's San Francisco...... More

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Bloomington, Illinois
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW via mobile

The hotel was very nice, and our room was upgraded! We ended up in a corner king suite. There was some street noise, but that's hard to avoid in such a crowded area. The room was huge, and comfortable. It seemed a little dated, but was functional, clean, and cozy. We were able to walk to the pier area to... More

Was this review helpful? Yes 1
Nottingham, United Kingdom
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 10 June 2013

Initial opinion on the hotel was that it was outdated although it has been well-kept and clean, but it is certainly in need of an upgrade! It is positioned about a 10 minute walk away from Pier 39 however it’s a bit of a scary walk of an evening with all the homeless people sleeping at the side of the... More

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See 3 more reviews by BlondieD for San Francisco
William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
12 June 2013

Dear BlondieD, Thank you for taking the time to write a review. We are satisfied that you enjoyed the cleanliness of your room. Our houskeeping department works hard and takes pride in their work. We really appreciate this comment and will share it with them. We are also happy that you felt like you got a good value in our... More

grand rapids, mi
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 9 June 2013

Booked this hotel for 2 nights and although my window faced a wall had partial view of the courtyard. Was greeted by Alicia who is misinformed on how to treat Diamond members at this hotel. Gave me all wrong information and was not helpful at all. But the next day when I decided to extend my stay, Ryan was very... More

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See 3 more reviews by reinamaga3 for San Francisco
William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
10 June 2013

Dear reinamaga3, Thank you for the four star review. We really appreciate it! We are pleased to know that you enjoyed your service in the restaurant, bell area, and houskeeping. I apologize on behalf of the whole team for any service issues you may have encountered. Please email me directly at william.matthews2@hilton.com to further discuss your experience with us. We... More

Longview, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 9 June 2013

The location is perfect and the hotel was very comfortable! You are within walking distance of Pier 39 and lots of great shopping and food. And you're a short walk to the cable car that takes you to a mall with great shopping and a See's Candy store (which my family loves!!) We did all of the "touristy stuff" in... More

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William M, Guest Relations Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
12 June 2013

my123_12, Thank you for the four star review! We appreciate all the great comments regarding your stay from our location to the customer service. Our team takes pride in providing you the best service in the area. Please come join us again upon your next visit to the San Francisco area. Thank You, William M. More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Cable car(34)
  • Very nice(12)
  • Breakfast buffet(10)
  • Hotel staff(5)
  • Diamond member(5)
  • Holiday inn(4)
  • Golden gate bridge(4)

Additional Information about Hilton San Francisco Fisherman's Wharf

Address: 2620 Jones Street, San Francisco, CA 94133
Phone Number:
Region: United States > California > San Francisco > Fisherman's Wharf
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#87 Family Hotels in San Francisco
Price range (per night): S$284 - 584
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Hilton San Francisco Fisherman`s Wharf Hotel
Hilton San Francisco Fisherman`s Wharf Hotel San Francisco
Hilton Hotel San Francisco
Hilton San Francisco
San Francisco Hilton
Hilton Fishermans Wharf

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