This hotel definitely has the location but the service was not what I expected from a Hilton Hotel. We just had stayed at the Hilton Garden Inn in Mountain View that gave us much better service, was friendlier and was less expensive. The staff at the front desk helped when asked but didn't go out of their way. The breakfast... More

You won't be the location for the price - walking distance to everything on the pier. The room condition was not the best - a few minor issues but not bad enough to ruin our vacation. If you consider yourself a hotel snob (as I do) this might not be the place. But if you're looking for a value that's... More

My husband and I stayed here June 7-11 for our anniversary. I did a lot of research prior to reserving, so I hoped that I chose the right location and hotel. It ended up a good decision to stay here. Highlights: Location: a couple of blocks from the Wharf, Pier 39 and not far from Ghiradelli Square. For $2, you... More

If it weren't for the location, cleaninglyness, and the very friendly staff, I would have rated this hotel a disappointment. The rooms are very basic and the bathrooms remind me of a Holiday Inn. There is no closet, only a small wardrobe for hangups. The breakfast buffet is good, but nothing great -- limited to basic buffet items. I was... More

For the 5th time i stayed at Hilton at the Wharf. The hotel is clean, and has a very friendly staff. The morning buffet is very good, and always well served. The Hotel hasen't changed for the last 5 years but it very clean and very well located. Parking is a bit high priced, but I guess that's San Francisco...... More

The hotel was very nice, and our room was upgraded! We ended up in a corner king suite. There was some street noise, but that's hard to avoid in such a crowded area. The room was huge, and comfortable. It seemed a little dated, but was functional, clean, and cozy. We were able to walk to the pier area to... More

Initial opinion on the hotel was that it was outdated although it has been well-kept and clean, but it is certainly in need of an upgrade! It is positioned about a 10 minute walk away from Pier 39 however it’s a bit of a scary walk of an evening with all the homeless people sleeping at the side of the... More

Booked this hotel for 2 nights and although my window faced a wall had partial view of the courtyard. Was greeted by Alicia who is misinformed on how to treat Diamond members at this hotel. Gave me all wrong information and was not helpful at all. But the next day when I decided to extend my stay, Ryan was very... More

The location is perfect and the hotel was very comfortable! You are within walking distance of Pier 39 and lots of great shopping and food. And you're a short walk to the cable car that takes you to a mall with great shopping and a See's Candy store (which my family loves!!) We did all of the "touristy stuff" in... More