Recently, I spent 4 nights at this hotel. It is a 4 stars hotel, conveniently located in downtown San Francisco. Generally, I was satisfied. However, there are certain things that can be improved. The hotel advertises free wireless high-speed internet which is deceptive, since they do not tell you that it is free only in the lobby. In the room... More

We ended up in this hotel after a name your price Priceline deal. Very happy upon arrival. Beautiful lobby and friendly staff. Were given an upgraded room since it was our first anniversary. Wish we would have known about the newly remodeled rooms because the decor and furniture was not up to par when I think of Hilton. Recommend parking... More

Our first visit back in a year. Front desk welcome was great and departure was the same. Not sure if Starbuck's was in the lobby last year but it was a plus for the morning. Hotel is going thru a renovation but you would not know it as they have isolated the section under renovation. The hotel has an activities... More

Great location for someone who is new to the city. i found it convenient to Macy's department store good for stocking up on non duty free items, cable car station and access to the road transport. $2 fare to china town and the cable car ride of $6 was worth the money just to see the steep hilly roads. Free... More

We choose this location due to access to transit from the airport and in the city. BART from SFO to Powell Street station is $8.10 one-way and then a 2 block walk to hotel from Powell to Ellis Street and O'Farrell. We purchased a 3 day transit pass for $21 to use all MUNI services in the city including the... More

We stayed at Hilton during the memorial day weekend (May 2012). The staff were really helpful and the room was very clean. The location is in an ideal location. Only two blocks away from the trolley system, couple of blocks away from union square (shopping district in San Francisco), and there are numerous restaurants and cafes located walking distance away... More

Very disappointed with our stay at this hotel. If it didn't have the Hilton logo, I would never have known it was part of the Hilton brand. The welcome / service from the staff on arrival was mediocre at best. Maybe it was because it was New Year and they didn't want to be working, but in that case, get... More

Stayed at the Hilton Union Square for one night in May. I am Hilton Gold and our room looked nothing like the pictures you see here. It was very dated and in need of a refresh. As a Hilton Gold we received a complimentary breakfast -- a pastry and coffee from Starbucks. They do not have an executive lounge, which... More

I have stayed here a couple of times, primarily for trade shows at the Moscone Center. It is an older Hilton property but kept in reasonably good shape. The first thing that comes to mind when you enter the lobby is this place is huge. It consists of four separate high-rise towers. The lobby is a busy, bustling place, especially... More