My husband and I stayed at this hotel recently for three nights and was glad when it was over due to the size of the room, the street noise below our room and the TV noise coming from the room next to us. The hotel itself is full of old world charm and character. The problem for us was the... More

We spend 3 nights there: -our room: the king bedroom was really nice. However, our phone was not working + our bathroom was not clean at all - there were some long dark hair on the walls and on the ceiling. I think it's a shame when you pretend to be a luxurious hotel -nice free wine tasting + nice... More

Stayed here for a business trip. My experience was wonderful, from check-in to check-out. The greeter, wearing signature dress was pleasant. Young man at the front desk accommodated me in the 20th floor as requested. Warned me about music from the 21st floor club. Which I was ok with. The beds were supper comfortable. And my view of union square... More

Pleasantly surprised by the welcome and helpful "beefeater" at the door who helped us with our luggage. Highly recommendable if you like the elegance and dignity of the old world, in this case the UK. Location right in the heart of Union Square. Comfortable rooms, clean and quiet.

Very conveniently located hotel near union square - 1920's construction so lots of marble, dark wood, small elevators, small rooms but in great condition, the usual good customer service found at Kimpton hotels,. Super comfortably bed, cozy lightweight down comforters and good air conditioning . Bikes available for use, restaurant next door and good diner across the street for quick... More

Met outside by a very helpful chap in a beefeater (yeoman of the guard) outfitwho arranged for our luggage to be taken in and then up to our room. Stayed on 3rd floor, overlooking back of hotel - not terribly attractive outlook but we didn't come to SF to stay in room so it was no problem. Room not too... More

We absolutely loved this hotel! They don't make hotels with this kind of elegance and architecture anymore. We were referred to The Drake by my father for our anniversary and were not disappointed. The lobby and bar area are beautiful!! The rooms are small but very classy. We love the location as you are right in the heart of union... More

It's an older hotel with LOTS of character. The bathroom was extremely small, but the rooms were clean and comfortable. Although I didn't have the greatest view they more than made up for it by their service. I was there for a conference and would recommend this place to my own company. Close to the BART, lots of shopping and... More

Positive: The staff is professional, friendly, thoughtful, and welcoming. The front desk person who checked me in exceeded even high Kimpton standards. Only one block away from Union Square is very convenient for shopping. The hotel and rooms are just plain nice in a very classical/grand sort of way. Neutral: None. Negative: The sound insulation is horrible if your room... More