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Ramada Biltmore West

2.5 of 5
275 Smokey Park Highway, Asheville, NC 28806-1140
Hotel amenities
Ramada Biltmore West
Ranked #55 of 58 hotels in Asheville
2.5 of 5 stars 92 Reviews
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92 reviews from our community

What travellers say about this hotel
  • Hot tub(5)
  • Very nice(3)
  • Free breakfast(3)
Traveller rating
    6
    13
    18
    22
    33
Only show reviews for Family (33) | Couples (28) | Business (10)
Date Rating
Tennessee, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 28 May 2012 NEW

If I could give this hotel a negative rating, I would. We had a horrible experience with them. I made a reservation a couple of months before for a King 2-room suite. When we arrived to check in we were charged for the "suite" but on entering the room, it was only a regular (in poor condition too) king bed... More

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See 2 more reviews by Laura R for Asheville
Jessica Green, Manager at Ramada Biltmore West, responded to this review
30 May 2012

We are sorry that you had a problem with the checkin process at our hotel. We king suite you had reserved was not in order for the days that the room had been booked, it was an issue that we were unable to fix before you arrived at the hotel. Normally we would call the guest ahead of time to... More

Asheville, North Carolina
1 review
5 of 5 stars Reviewed 22 May 2012

This hotel has a good breakfast , my rooms is large with a flat screen tv, My kids love the pool and the play areas. we were able to walk to applebes for dinner and got 10% off with our room key.thanks for this great stay......

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Jessica Green, Manager at Ramada Biltmore West, responded to this review
30 May 2012

I am glad that you had a pleasant experience here at the hotel and that you used all the great amenities that we offer to you at no extra cost. We hope to see you again. More

New Tazewell, Tennessee, United States
1 review
2 of 5 stars Reviewed 11 May 2012

The hotel rooms are the full window front, old style. The entire front wall moves with the door. The room has several holes in the wall, the sink handle has black crud buildup in it, the carpet looks old and dirty, and just about everything is in disrepair. Our room was supposed to be a suite, but it is just... More

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Jessica Green, Manager at Ramada Biltmore West, responded to this review
16 May 2012

We here at the hotel are sorry that you did not enjoy your stay with us. We do take your comments seriously and will look into the issues you have brought up. We are in the process of doing repairs to the property. We are putting new furniture in the rooms and updating the look of the inside and outside.... More

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Reviewer
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2 of 5 stars Reviewed 9 May 2012

This place needs A LOT of work ! It wasn't all that clean. The carpets were stained and dirty in our room, our room door would not lock when we left our room, if it did lock, we had to spend 10 minutes trying to get it to unlock.....the key card reader on door was broken. The hot tub was... More

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See 2 more reviews by j o for Asheville
Jessica Green, Manager at Ramada Biltmore West, responded to this review
16 May 2012

We apoligize for troubles with your stay with us. We do have maintenance on the weekends, in order to fix problems that arise for guests, so I don't know why you were told there was no one here. The problems with the hot tub and sauna have been since fixed, thanks to your comments. We are currently doing upgrades to... More

Weaverville, North Carolina, United States
1 review
5 of 5 stars Reviewed 22 April 2012

I like many other travelers these days, always check the reviews of hotels that I may or may not stay at while on vacation. While reading the reviews I was amazed at some of the stories and was very hesitant about booking a room here, but took a chance and did anyway. The price is right for our budget and... More

Was this review helpful? Yes
Jessica Green, Manager at Ramada Biltmore West, responded to this review
16 May 2012

Thank you for your honest review, I am glad you enjoyed your stay with us and I will let the staff know of your comments. Hope to see you again next time you are in town. More

Boone, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 April 2012

This would be a great place to stay with a little improvement. It has an indoor/outdoor pool, hot tub, pool table, kids play area and a small putt-putt area. Lots of indoor walking area for rainy days. But the pillows leave a lot to be desired, the units for heat and A/C are outdated and the landscape needs trimming attention.... More

Was this review helpful? Yes
See 2 more reviews by roadwarrior988 for Asheville
Jessica Green, Manager at Ramada Biltmore West, responded to this review
16 May 2012

Thanks for your review and your comments. Since your stay we have redone the landscaping and gotten new pillows and pillowcases. I am glad you thought we were a fair price for what we offer and liked all our amenities. I guarantee your next stay with us will be much improved. More

Wales
Senior Contributor
35 reviews 35 reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 4 April 2012

You might say it was our own fault and you'd probably be right. We were touring without booking ahead, just turning up and asking if there was a room available, which had worked well so far. At the Welcome Centre near the North Carolina state line, we picked up a coupon booklet showing that we could have a room at... More

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See 2 more reviews by Cymro36 for Asheville
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 29 March 2012

Once again I am surprised by a hotel after reading the reviews. This hotel had a great location for my friends and I to enjoy downtown Asheville as well as the Biltmore Estate Area. After reading the review I almost decided not to say but got a really good deal. The lobby of the hotel looked fairly update and a... More

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See 2 more reviews by PhoenixTravler_12 for Asheville
South Burlington, Vermont
1 review
1 of 5 stars Reviewed 29 March 2012

This hotel is in serious need of cosmetic and structural upgrading. Room was shabby as was rest of common space. The door keylock only worked with a lot of patience.The worst thing though is that my car was broken into at night, right next to the back door There were lights but no cameras nor security guards. My car is... More

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Pembroke, North Carolina
1 review
1 of 5 stars Reviewed 23 March 2012

This was the worst hotel experience I’ve ever had. The staff is very lazy, and does not care about the customer at all. This was almost like a ghost hotel, as there were no other patrons but my group, and almost all of the amenities were out of order.To listen to the whole story please read on. Beware, it’s very... More

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Additional Information about Ramada Biltmore West

  • Ramada Hotel Biltmore West
  • Ramada Hotel Asheville
  • Asheville Ramada
Address: 275 Smokey Park Highway, Asheville, NC 28806-1140
Price range (per night):* S$82 - 124

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