We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Asheville hotels »

Four Points by Sheraton Asheville Downtown

3.0 of 5
22 Woodfin Street, Asheville, NC 28801-3022
Hotel amenities
Four Points by Sheraton Asheville Downtown
Ranked #37 of 58 hotels in Asheville
3.5 of 5 stars 199 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

199 reviews from our community

What travellers say about this hotel
  • Biltmore Estate(6)
  • FREE parking(4)
  • Flat screen TV(3)
  • Front desk staff(3)
Traveller rating
    34
    73
    55
    26
    11
Only show reviews for Family (39) | Couples (93) | Business (21)
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 May 2012 NEW via mobile

Location excellent for all downtown activities. We paid $50 dog non-refundable deposit so our dog could stay - this was awesome! Try to stay on the city side not the highway/car park side as a bit noisy. Friendly staff and convenient!

Was this review helpful? Yes
NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 27 May 2012 NEW via mobile

Location is good. Walk to everything. On a busy holiday weekend, it's obvious no one is really in charge. I'm staying here tonight so maybe things will improve. Desk clerk overwhelmed and not well trained. Rooms are fair.

Was this review helpful? Yes
Chicago
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 27 May 2012 NEW

I grew up in Asheville and remember when this hotel was built as a Sheraton more than 40 years ago. Later, it was a Best Western, and, now, it a Sheraton again, albeit under Four Points branding. The building shows its age, especially in common areas which are dark and dated, but rooms have been totally renovated and are quite... More

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
31 May 2012

Thank you for your feedback. We are actually due for another renovation in 2013 as all Starwood properties undergo a renovation every 5 years per standard. All of the decor in our facility is per Starwood standard so we apologize if it seems too dark and dated, it is almost 5 years old. We treat all of our guests the... More

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 24 May 2012
1
person found this review helpful

I landed @ CLT after a red-eye from LAX and called to see how early would let me check-in. They pulled up my reservation and said they had a few available on the lower floors "Now these weren't the rooms that they normally give to SPG members but the only real difference was an extra bottle of water and the... More

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
31 May 2012

Thank you for your feedback. Your willingness to share your recent experience is genuinely appreciated. We do hope you will give us another chance to give you an honest uncomplicated stay. Shannon Mason -- Manager On Duty. More

Hickory, North Carolina
Senior Contributor
32 reviews 32 reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 20 May 2012
1
person found this review helpful

I arrived with a party of coworkers for an in town regional conference nearby. I have stayed at lots of hotels and this one by far has been one of the worst in comparison to the branding on website as well as hotel name "Sheraton". I was taken back by the strong smoke and mold smells in the 3rd floor... More

Was this review helpful? Yes
See 8 more reviews by faithwalknc for Asheville
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
24 May 2012

Thank you for your feedback. Unfortunately we have people who do not adhere to the rules of no smoking. We do charge a $200 fee for smoking in our facility. I have spoken to the Executive Housekeeper about your concern with mold. I am unaware of any issues we have currently or in the past with this problem. The hallways... More

Travellers are raving about these Asheville hotels

Holiday Inn Hotel & Suites Asheville Downtown
4 of 5 stars
Show Prices ABS:HotelCheckRates-d609515?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Country Inn & Suites Asheville West
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1486006?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Homewood Suites by Hilton - Asheville
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d574080?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Grove Park Inn Resort & Spa
4 of 5 stars
Show Prices ABS:HotelCheckRates-d93940?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Grand Bohemian Hotel Asheville, Autograph Collection
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1163561?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Cary, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 30 April 2012

This hotel has great proximity to downtown and ample free parking. The staff was friendly and accommodating, and the room (which appeared to be fairly recently renovated) had decent amenities-bed was comfortable with clean and comfortable linens. We were in Asheville to visit the Biltmore, and I picked the Four Points by Sheraton as it was the only "local" Starwood... More

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
1 May 2012

Thank you for your feedback. Your willingness to share your recent experience is genuinely appreciated. We do hope you will give us another chance to give you an honest uncomplicated stay. Shannon Mason -- Manager On Duty. More

1 review
2 of 5 stars Reviewed 28 April 2012

My husband and I stayed here, but made the "mistake" of booking our room on a third party website. When we arrived to the hotel the front staff told us they only had a room with two double beds despite our confirmation that stated we booked a king sized bed. The front staff was unapologetic and unaccommdating when we asked... More

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
30 April 2012

Thank you for your feedback. Unfortunately not all third party websites guarantee your room type. This is their policy and not ours. If we have a room available we certainly will accommodate a guest's needs. However, when we are sold out and the rooms are guaranteed room type reservations we have to honor those first. We appreciate your business and... More

Richmond, Virginia
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 24 April 2012

Not worth paying full price for a room here. Was definitely clean. Room smelled nice. Lacked refrig and microwave. Bathroom was small. Had to wedge myself in between the sink and shower just to use the toilet. Beds comfortable.Forgot to request room away from ice machine which dumped ice all night, fortunately I brought my earplugs. Older hotel, supposed to... More

Was this review helpful? Yes
See 2 more reviews by jalyfle for Asheville
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
26 April 2012

Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong... More

Kalamazoo, Michigan
Senior Contributor
33 reviews 33 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

If you want to experience Asheville without the hassel of parking, the Sheraton is the perfect place to stay. It is within easy walking distance of the downtown, very convenient.

Was this review helpful? Yes
See 12 more reviews by pinotnoir22 for Asheville
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
26 April 2012

Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong... More

NC
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

Ok, so we all want the best and we (or at least I) never want to pay for it. Of course I want to stay right downtown, be right next to all of the restaurants and night life, and of course I want nothing but the best in accommodations--and I want to pay little or nothing! The reality is that... More

Was this review helpful? Yes
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this review
26 April 2012

Thank you for your feedback. A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong... More

Travellers who viewed Four Points by Sheraton Asheville Downtown also viewed

Hotel Indigo Asheville Downtown
4.5 of 5 stars 416 Reviews
Asheville, North Carolina Mountains
Show Prices ABS:HotelCheckRates-d1465118?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Downtown Inn & Suites
3.5 of 5 stars 202 Reviews
Asheville, North Carolina Mountains
Show Prices ABS:HotelCheckRates-d216959?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Residences at Biltmore
4.5 of 5 stars 400 Reviews
Asheville, North Carolina Mountains
Show Prices ABS:HotelCheckRates-d652687?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 58 hotels in Asheville, ranked by popularity »

Been to Four Points by Sheraton Asheville Downtown? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Four Points by Sheraton Asheville Downtown

  • Four Points Asheville
  • Four Points Asheville Downtown
  • Best Western Asheville
  • Asheville Sheraton
  • Asheville Four Points
Address: 22 Woodfin Street, Asheville, NC 28801-3022
Price range (per night):* S$156 - 276

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Asheville Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Four Points by Sheraton Asheville Downtown
Show the lowest price for this hotel (from our partners)
Show Prices