With rooms affordable compared to other hotels in the area, staying here was an astonishing surprise. The only room that I've ever stayed in that was clearly superior was at a Ritz Carlton; another in Prague may have been better, hard to tell. The room was *large*. The bathroom was not lavish and didn't have a tub but the shower... More

I called the hotel to inquire about an online report of bedbugs in preparation for my upcoming stay. I was cut off twice before an operator answered the phone. She laughed derisively at my question, and passed me on to another customer service rep who was dismissive and rude in response to my questions. At the conclusion of our call,... More

The location is great, and the staff is very friendly and helpful. I had no problems with the customer service at all, which is big for me. The hotel is obviously very old and they've done a bit of work on it to keep up with the times. Some of the improvements "work" and others don't, but that's subjective since... More

Shayla Brown made my visit to Boston Park Plaza Hotel & Towers worthwhile. She turned a possible bad week long business trip into one that was enjoyable. At first I was first put in a room that was facing a brick wall and had a handicap shower. That was not going to work for me for a week long stay.... More

Yes the Park Plaza is dated but the location is great, prices are good, and my stay was enjoyable.

First time in Boston, didn't know the areas, booked a hotel first in the worst part of city (Malden)Decided to pay even more for a better area and hotel. Not knowing that beside the location this hotel was even worse with aminities, you pay extra for Wifi in the room, no refrig or mini bar no microwave in the room.... More

The only reason it has a poor is because the location is excellent. Good restaurants nearby central location,but for a business atmosphere with modern conveniences absolutely not. Prostitutes were seen coming and going and the long creepy hallways were reminiscent ofthemovie The Shining.the rooms and bathrooms were antiquated with strange wires coming out to the walls that were disconcerting to... More

This hotel, while historic with lovely public areas is not as nice as you would think. The rooms were no better than many budget hotels I have stayed in with bad paint jobs, poor housekeeping, and small, small, small bathrooms. When I was given an "upgrade" to a room with two bathrooms I imagined nothing short of luxury however, the... More

I was at this hotel for a conference. The spaces are small, not just the rooms, but also the conference rooms. They have divided up their large ballrooms into conference spaces in the most haphazard manner I have ever seen in a hotel. For example, one room was a long narrow room, about 5 seats wide and 25 seats (at... More