From the moment we arrived, everything was perfect. From the doorman who greeted us to the concierge and front desk staff, everyone was courteous, exceptionally helpful and professional. They all also gave the appearance of liking their work, and the hotel. And they were very helpful with our logistics, extending the use of the 'hotel car' to us when we... More

I have stayed at the Lenox several times over the past few years - the last time was in March. Until my last visit I would have rated this hotel with 5 stars, but my last visit was not as enjoyable as other previous visits. The positives highlighted by other reviewers are entirely accurate e.g. great location surrounded by a... More

Our family enjoyed a brief stay this holiday weekend at the Lenox Hotel and would not hesitate to return to this charming, old school jewel in the heart of the Back Bay. First, the location is extremely convenient and is located within easy walking distance to the T (Copley). Valet parking with unlimited in/out is available for around 45-46 dollars... More

Look no further if customer service means anything to you. The Lenox surprised me with a courteous staff like very few hotels I've stayed at....and I spend about 100 nights a year in hotels. When I placed my 4AM wake up call the night before my departure, they asked if I would like a re-ring at 4:15. I declined, explaining... More

This was my first stay at the Lenox and i enjoyed it very much. The hotel is in the heart of the Back Bay and great shops and restaurants are within walking distance. We visited during the hight of the graduation season so the staff was under pressure handling many people who had never been to Boston. Everyone did a... More

We have been staying for 5 nights at The Lenox which is in the centre of Boston in the middle of the (pleasant) shopping district. The Boston Common, the big central park, is some 6 blocks away. The hotel is probably built some 100 years ago and it has a very personal atmosphere. The staff is very friendly and service... More

I had a meeting in convention center so I stayed here. I brought my family along. It was convenient to shopping, subway line, and dining so the family was entertained. The convention center was only a short walk away. The front desk staff was friendly and VERY helpful. My kids thought that they were treated like royalty. The concierge was... More

Amazing location on the backbeach but the best part of this hotel is that you feel like royalty when you walk in. Such friendly staff, such amazing rooms with quality beds and the backbeach area right on your door step. Will stay here again on my Annual visit of Boston, MA!

This little boutique hotel is well run and super clean! It is in an excellent area and the Irish Pub downstairs is fantastic!