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BEST WESTERN PLUS Roundhouse Suites, Boston Reviews

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All 77 Boston hotels

BEST WESTERN PLUS Roundhouse Suites

3.5 of 5
891 Massachusetts Avenue, Boston, MA 02118 (Dorchester/Roxbury/Mattapan)
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BEST WESTERN PLUS Roundhouse Suites
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68%
Ranked #53 of 77 hotels in Boston
3.5 of 5 stars 330 Reviews
Most recent review
“Great for the price.”
4 of 5 stars Reviewed 16 June 2013
Cathleen B Glen Mills, Pennsylvania, United States
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330 reviews from our community

Traveller rating
    68
    153
    53
    37
    19
See reviews for
Families
101
 
Couples
87
 
Solo
8
 
Business
40
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Glen Mills, Pennsylvania, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Great for the price.”
4 of 5 stars Reviewed 16 June 2013 NEW

My bf and I stayed in this hotel two weeknights. We wanted to stay budget friendly so we were willing to make some sacrifices with where we stayed to keep costs down. We picked a hotel further away from the city because it was cheaper. We saved $40 by booking through Booking.com. Based on reviews I had read I was... More

Was this review helpful? Yes 1
See 2 more reviews by Cathleen B for Boston
gmroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
17 June 2013

Thank you for staying with us while you visited Boston, ma. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. More

Morgan Hill, California
Top Contributor
91 reviews 91 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
61 helpful votes 61 helpful votes
“Better Than Expected”
4 of 5 stars Reviewed 15 June 2013 NEW

We stayed three nights at this hotel while visiting Boston for vacation. The hotel is a small distance away from the downtown area, but they offer a free shuttle to take you to or pick you up from a variety of places within 2 miles of the hotel. We used the shuttle to get from Boylston Street back to the... More

Was this review helpful? Yes
See 3 more reviews by Donrosel for Boston
gmroundhouse, Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
17 June 2013

Thank you for staying with us during your trip to Boston, Ma. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. General Manager More

Muskegon, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Staff could have mad the differance”
3 of 5 stars Reviewed 11 June 2013

I chose this location since it provided breakfast, free parking, shuttle and free wifi. Price was "great". I was excited when I Talked to someone on the phone about amenities. I was so disappointed with the service. Shuttle takes you nowhere near downtown sites and plan on waiting 20-50 minutes. We were forgotten at the T station at 9 pm.,... More

Was this review helpful? Yes 1
gmroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
12 June 2013

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Peron, France
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“Comfortable, convenient and helpful staff”
4 of 5 stars Reviewed 8 June 2013

Stayed one night in June. arrived late in evening and there were two very helpful staff members on duty. I asked for late check out the next day and was given it without any problem. Rooms are large and quiet even though I was on the ground floor and on the road side. I did not have the breakfast though... More

Was this review helpful? Yes 3
gmroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
12 June 2013

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great place for families”
4 of 5 stars Reviewed 30 May 2013

It was a pleasant experience to stay in this hotel. I travelled with my sister, my mum and two aunts. It was not easy to find a room that can accommodate five people. Best Western Plus had a room type with 2 queen beds and a sofa bed. 1) Staff: When I placed the reservation over phone, the staff was... More

Was this review helpful? Yes 2
gmroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
12 June 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in... More

Portland, Oregon, Usa
1 review
2 helpful votes 2 helpful votes
“Very comfy - will stay there again!”
5 of 5 stars Reviewed 30 May 2013

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Review collected in partnership with Best Western

Was this review helpful? Yes 2
gmroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
13 June 2013

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Broad Brook, CT
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Good price. Free parking.”
4 of 5 stars Reviewed 28 May 2013

Stayed here a couple nights. Free parking a major plus in the city. Free shuttle available to anyplace within two miles. Location not bad, slightly sketchy immediate neighborhood but two blocks away is medical center and beyond that is fine. Never felt threatened by any means, but were careful at night. Took free shuttle to Prudential Center but also walked... More

Was this review helpful? Yes 6
See 3 more reviews by adamfromCT for Boston
gmroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
12 June 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in... More

Kingston, Canada
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
“Five Days In Boston”
4 of 5 stars Reviewed 23 May 2013

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Review collected in partnership with Best Western

Was this review helpful? Yes 4
Sandip B, Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
31 May 2013

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Ct
1 review
“Boston”
5 of 5 stars Reviewed 23 May 2013

Second stay here. Great service, free parking and shuttle, nice rooms, decent breakfast. Reserved room had leak in bathroom ceiling so was immediately upgraded to the top floor with no problems even on a busy graduation weekend in Boston.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sandip B, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
31 May 2013

Dear Janice M Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay. I also wanted to sincerely Thank you for taking the time to fill out the review and compliment the hotel staff and the service. Sincerely, Sandip B General Manager Best Western plus Roundhouse Suites Boston, MA 02118 More

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“A couple of Days In Boston”
4 of 5 stars Reviewed 21 May 2013

We stayed at the Roundhouse Suites in Boston for a couple of nights before we headed out on our Cruise. The independent shuttle they are was awesome, they helped us all out so well. The hotel Room was surprising fantastic. When I booked I wasn't sure what to expect. My husband and my self had a great room, and my... More

Was this review helpful? Yes 3
See 3 more reviews by dpost for Boston
Sandip B, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review
31 May 2013

Dear Dipost Thank you for choosing the Best Western plus Roundhouse Suites for your recent stay. I also wanted to sincerely Thank you for taking the time to fill out the review and compliment the hotel staff and the service Sincerely, Sandip B General Manager Best Western plus Roundhouse Suites Boston, MA 02118 More

 
 
BEST WESTERN PLUS Roundhouse Suites
BEST WESTERN PLUS Roundhouse Suites
3.5 of 5 stars 330 reviews
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Additional Information about BEST WESTERN PLUS Roundhouse Suites

Also Known As:
Best Western Plus Roundhouse Hotel
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western
Address: 891 Massachusetts Avenue, Boston, MA 02118
Phone Number:
Region: United States > Massachusetts > Boston > Dorchester/Roxbury/Mattapan
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
#1 Best Value Hotels in Boston
#50 Family Hotels in Boston
Price range (per night): S$203 - 308
Hotel Class:3.5 star (3.5*)
Reservation Options:
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BEST WESTERN PLUS Roundhouse Suites
891 Massachusetts Avenue
Boston, MA 02118
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