I booked this hotel for my family because we were going on a vacation to Sea World. I booked it online 4 days in advance. I was billed and my reservation was confirmed for a 2 queen bed room in non-smoking. When I checked into the room I noticed the beds were small. I called down to the front desk...
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First... the not so good. Check in time is 15.00 Hrs and we checked in 9 rooms but had 4 pending as they were not ready. That was 17.30 Hrs. One and a half hour later we still had 2 rooms unavailable. They even could not gave us the key with room # even we told them we would only...
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Last weekend through Southwests jackpot deals I was scheduled to stay at the above motel . For those of you who are unfamiliar, the later means you book your hotel with your airfare. The reason for my trip I am sad to say is that my best friends partner was dying at hospice. When I arrived at the hotel, the...
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We checked in promptly at 3 and the lobby was busy with everyone trying to check in. We finally get called up and explained to the clerk that it's our anniversary so he said he would get us into a nice room, which was greatly appreciated. We get into the room and we check the bed for bed bugs (just...
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Our apologies to you. The sheets should have been changed if they were stained, not kept on the bed as you mentioned. Unfortunately, by the time your review posted and we were able to read it, you had already left the hotel so we couldn't contact you at that time. Our Reservations and Rooms Manager should be contacting you shortly...
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We stayed at this property the first week of May because I was attending a conference that was being held in the adjacent conference center. I read a lot of reviews before staying and I had some concern because there was the mention of moldy smells in some rooms. I am happy to say that I did not experience mold...
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Thank you for posting your review online. Your comments have been sent to restaurant and other management of the hotel for review and follow up. We thank you for bringing these matters to our attention so that we can use your feedback to improve operations and retrain where necessary. We are in the process of updating our signage to better...
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The grounds are beautiful, the rooms are not.
The reservation desk needs improving on customer service.. final outcome was positive but left a bitter feel.
Housekeeping were great. grounds people very pleasant and took pride on the beauty of the grounds. Restaurant service was great and very kind. Conference area clean and nice, people working there were very good.
Rooms...
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Thank you for your nice comments regarding our grounds, housekeeping, restaurants and the meeting space. Regarding your room, we are sorry you were unhappy with your accommodations. I do want to let you know that all 1,000 guest rooms will be refreshed and modernized in the next 21 month period. This should alleviate the issues you’ve addressed in your review....
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Nice- but some draw backs.
Pros:
The grounds are absolutely wonderful. Loved the roses and private little santuary areas you could sit and enjoy.
The staff was always really helpful and nice....a rarity.
Really good housekeeping staff. In and out and very mindful of you being there or not.
Loved the fitness center
Cons
Rooms are super small. No space...
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Thank you for posting your review. It’s nice that you listed your pros and cons so that we can pass along your good comments regarding our staff, fitness center and grounds, but also work on items that need to be addressed on a management level. We appreciate your information so we can better serve future guests. I hope that we...
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We recently completed our conference at the Town and Country Resort. The T&C staff were outstanding. Our sleeping rooms were spacious. The resort grounds absolutely beautiful! Our pre-conference overlapped another very large conference, but we were never treated like our needs were secondary to the larger group. When I needed last minute adjustments to the meeting room setups, they were...
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Thank you so very much for your comments on our rooms, grounds and staff. It was our pleasure to host your group and we are pleased we were able to accommodate your needs with quickness and efficiency. I hope we have the opportunity to host your group again. Again, thanks,
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Town And Country "Resort" is proof that a great photographer can make just about anything look beautiful with solid photography. This hotel is outdated but made to look beautiful. Murphy bed was fine (low to the floor) but we were tired so it didn't matter. Before going to the "resort" we asked about transportation from the airport (which is about...
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We are very sorry that you were unhappy with your stay due to various charges. We do provide a bundle package which includes these services, which you may have found helpful. Your comments will be reviewed by management as we use all feedback to improve our operations and we do thank you for your input.
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It was our first time staying at the Town and Country Resort Hotel and I absolutely loved it! We had such an awesome time! The hotel is huge and beautifully landscaped. The staff was very kind and helpful in pointing us in the right direction. There are several places to eat, they have a spa, nice pool, and jacuzzi. We...
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It was our pleasure to host you for your first visit to the Town and Country for the Craft Brewers Convention. We are so pleased you enjoyed not only the hotel, but the beer, mall, staff, and everything else. We also look forward to your return visit in the future. Thank you for posting your review.
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452 Reviews
