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Candlewood Suites New York City Times Square

3.0 of 5
339 W. 39th Street, New York City, NY 10018
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Candlewood Suites New York City Times Square
Ranked #69 of 430 hotels in New York City
4.5 of 5 stars 470 Reviews
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470 reviews from our community

Traveller rating
    235
    183
    35
    6
    11
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Families
39
 
Couples
213
 
Solo
54
 
Business
46
 
What travellers say
  • Very clean(21)
  • Port Authority(18)
  • Friendly and helpful(11)
  • Holiday Inn Express(8)
  • Great location(8)
Date Rating
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 28 May 2012 NEW
1
person found this review helpful

I am so pleased that I picked the Candlewood Suites for my first trip to NYC. The location is very central yet quiet. The room was very spacious and absolutely spotless. The bed was huge and comfortable and the kitchenette was a bonus- it was great to have a cold beer after a long day's sightseeing. We were on the... More

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Crown Point, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 26 May 2012 NEW

Since this was my first time to stay in Manhattan, I was not sure what to expect. I was pleasantly surprised. Pros: VERY CLEAN, friendly and helpful staff, FREE guest laundry, FREE very fast Wi-Fi, FREE TV, well-stocked on-property convenience store (low prices), large room (by NYC standards), free coffee in room and in lobby, great proximity to Times Square/Tourist... More

Was this review helpful? Yes
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
27 May 2012

We are very pleased to know that you and your loved ones enjoyed your time and stay with us here at the Candlewood Suites Times Square. We really appreciate you sharing your experience here on Tripadvisor.com. We are glad to have made your first trip to Manhattan pleasant and we would love to have you back. You seem to have... More

Indiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

This property is just five blocks away from Times Square and has all the in room amenities of home. A full sized refrigerator and even a dish washer. The room is not a two room suite like most, but this room was far more spacious than the Times Square property I stayed at for the remainder of my visit.

Was this review helpful? Yes
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
26 May 2012

Thank you for your visit and for your Tripadvisor.com review. You now know the secret of the biggest challenge in the New York City hotel business, and we are glad you appreciated the size of our suites here at the Candlewood Suites Times Square. Now that you are a NYC hotel travel pro, we hope you grace our doorway again... More

Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 25 May 2012 NEW

An affordable stay in midtown Manhattan. A short 8 minute walk to Times Square. Staff were friendly. Clean room, comfortable King size bed, with a kitchenette, good for budget travellers who prefer to microwave packed food or cook their own omelette. On the other hand, room is very small, so is the corridor (can't walk with pulling 2 suitcases behind... More

Was this review helpful? Yes
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
26 May 2012

Thank you for visiting our hotel and thank you for taking the time to write us a review as well here on Tripadvisor.com. Undoubtedly your detailed description of both the hotel and the surrounding area will prove very useful to future travelers. We appreciate your spending some time with us at the Candlewood Suites Times Square, and hope you have... More

Nova Scotia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

After many days of reading reviews on Tripadvisor, we decided to book a 4 night stay at Candlewood Suites. This hotel is just a short 5-10 minute walk to Times Square, which makes it a very convenient location! We checked in quite late the first night, and were told that we would have to spend a night in a not-so-prime... More

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See 5 more reviews by BluenoserNS for New York City
Bedford
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 24 May 2012 NEW

Overal a great stay with friendly staff & reasonably sized rooms. Our only grip was that stuff was broken a lot of the time. At one point, the ATM, coffee maker & elevator were all broke & whilst the former 2 were minor & fixed within a couple of days, the elevator remained out of action the whole length of... More

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David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
24 May 2012

Thank you for your visit and for your frank feedback on Tripadvisor.com. We apologize for any frustration caused by our mechanical issues. Alas, we have had some challenges this past week, but I assure you they are being addressed as promptly as can be and the trifecta of inconveniences you experienced very rarely occurs. I am glad our staff were... More

Purfleet, England, United Kingdom
1 review
5 of 5 stars Reviewed 22 May 2012

We stayed at the Candlewood Suites in NYC last week and really enjoyed our stay. The staff at the hotel were really friendly and helpful. The suite itself was great. It had a fridge/freezer, microwave and coffee facilities - just what was needed. The hotels location was fantastic, a couple of blocks from time square and just round the corner... More

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David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
23 May 2012

Have a great day and thank you for staying with us. We are always grateful when guests decide to take time out of their day to pen a review of our hotel on Tripadvisor.com. I am glad to learn that despite the lack of a pool or spa, you still had a great stay at the Candlewood Suites Times Square,... More

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 20 May 2012
2
people found this review helpful

I believe that Tripadvisor need to check their policy of allowing all and sundry to post on this site with people constantly ranking this "Hotel" as excellent or great...It is not great or excellent, and actually not a Hotel at all. Rooms are not cleaned at all, sheets and towels not changed. No breakfast or even a nearby option. Location... More

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See 3 more reviews by AnneNap33 for New York City
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
23 May 2012

Thank you for your Tripadvisor review. The Candlewood Suites Times Square, as advertised, is a budget friendly, extended stay hotel with a commitment to excellent guest service and customer care. I am sorry that the ours was not the hotel for you and your expectations were not met during your stay. Nonetheless, I wish you a great day, and happy... More

Ontario
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 20 May 2012
1
person found this review helpful

Booked this hotel based on TripAdvisor reviews after I found an amazing last minute weekend rate. In fact, I cancelled the hotel we had originally booked to take advantage of Candlewood's rate. The positives: Great front desk staff checked us in - and gave us a couple free items from the pantry after some trouble with our room. In general,... More

Was this review helpful? Yes
See 4 more reviews by shamrock123 for New York City
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
22 May 2012

Good day and thank you for writing about your time spent at our hotel on Tripadvisor.com You managed to squeeze in both a detailed and thorough review of the Candlewood Suites Times Square and lend us insight into the minds of budget conscious travelers like yourself. Thank you for staying, and for reviewing. Have a great day. More

Darlington, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 May 2012

me and my wife recently stopped in the candlewood suites,it was our 1st time in new york and i must say the hotel staff were very helpful with whatever we asked them,you get nothing if you dont ask!and a change of towels wasnt a problem and the gym was ok,i used the treadmill every morning and it was fine.its about... More

Was this review helpful? Yes
David George, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
19 May 2012

Thank you for stopping to tell others about us here on Tripadvisor. The Candlewood Suites Times Square tries to marry the independence of the self service style of hotel with excellent service. We are glad you enjoyed our offerings and we would definitely like to see you again on your next visit. Like the City of New York, the hotel... More

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Additional Information about Candlewood Suites New York City Times Square

339 W. 39th Street, New York City, NY 10018
Price range (per night):* S$261 - 550

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