We were excited about our overnight trip to NYC and chose the Helmsley based on past reviews. We arrived before noon to check-in since you can do that at any time. Nice! We had a wonderful lady at the front desk who said our room wasn't ready but she would make sure we had a nice corner room when we... More

Maybe this is how hotels are in NYC, but to me the hotel was very average. Rooms were not 'new' looking. TV was fading. Had to call for new batteries for the remote. Had to call to fix a leaking faucet handle. Some of these things should have been checked before offering the room to guests. Size of the room... More

Here for 6 nights. TV remote didn't work, hairdryer didn't work and the safe is broken and still not fixed. Room is boiling hot and the air conditioning won't adjust. We are on 32nd floor and the traffic noise is bad. The location is excellent however.

One night at the Helmsley on business. It was lovely. Excellent service, the room was just right. All the amenities you'd expect except a mini-bar. Oh, and will someone please tell hotels to stop charging for in-room wifi??! The bathroom was updated with marble sinks and looked snazzy enough -- then, upon closer inspection, I realized that this was a... More

When I stayed here on February 2011 I did not expected such a nice hotel in the Great Apple for that price. Big rooms, clean, a bit cold, but huge beds provided with blankets. And the staff was quite nice and kind with me. If I come back to New York in the future, and I hope so, I will... More

We were looking for a place to stay for the weekend and only happened on this one when I got a pop-up from Hotwire advertising a 3 1/2 star room for l24.00. I was a little skeptical since I never used Hotwire before, but I figured I would throw caution to the wind and give it a try. The hotel... More

I love this hotel and the location is amazing. The in house breakfast and restaraunt is not useful as it is more like Penzione with amazing rooms. There is not gift shop. You have Manhattan and 10,000 restaraunts with 1/10th of them in walking distance in any direction at any hour of night or day. Half the price of run... More

A tired looking hotel. poor facilities. Staff OK. Location good.

This was our 2nd stay at the Helmsley, we stayed here in 2006 and we were so impressed that we didn't consider anywhere else. It is perfectly located for all of the shopping/sightseeing, a pleasant stroll to 5th Avenue and Times Square etc. We chose a suite on both visits which is great for a family of 4, the rooms... More