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Doubletree By Hilton - Times Square South

4.0 of 5
341 West 36th Street, New York City, NY 10018 (Formerly Hotel 36)
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Doubletree By Hilton - Times Square South
Ranked #244 of 435 hotels in New York City
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301 reviews from our community

Traveller rating
    80
    123
    62
    23
    13
See reviews for
Families
76
 
Couples
62
 
Solo
17
 
Business
71
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
4 of 5 stars Reviewed 14 May 2013 NEW via mobile

Expected a bigger room for the price we paid but the staff here are excellent! I went to reception at midnight for a bottle of water, they had run out so a staff member went to a shop and purchased water then delivered to my room. We were always greeted with a smile.

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New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 May 2013 NEW

I stayed in this hotel (for the second time in two years) due to its convenience to the Javits Convention Center. It's about a three block walk, which makes it terrific for anyone doing business there. It's also within walking distance of Times Square (calling this location "Times Square South" is a bit generous!), so that's a plus, too. While... More

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Vancouver
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

Solid 3 Stars Hotel. It is a descend hotel, no more than that. Cleanness - very good. Size of the room - it is not American standard, it is European standard rather. Restaurant and service - below average. Better to find something else around. Bar - 1 bear - $8.00. Ouch. Elevator didn't work for 2 days and we had... More

Was this review helpful? Yes 1
See 6 more reviews by artemon1 for New York City
greene
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 10 May 2013

We arrived early at the hotel because we were going to a Knicks game of course we could not check in yet. I was fine with this but as a diamond member shouldn't we be on a separate list to be called first for check in? Instead are name and number was added to a call list to let us... More

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Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this review
13 May 2013

Dear Joel, We’re so sorry we didn’t provide the high quality of service and attention you deserve as a Diamond HHonors member on your recent stay with us. Please know that this is not typical of our hotel and staff, and we have shared your comments with our team and addressed the issues you mentioned. We try to make each... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 May 2013

I booked this hotel as a wedding anniversary break with some friends. My experience was awful. The staff all smile and say 'hello there and you are welcome... but they don’t mean a word of it. In fact I felt they were racist..! Several times they just ignored me whilst I was queuing at reception... and picked out the lady... More

Was this review helpful? Yes 1
Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this review
13 May 2013

Dear Raj, Thank you for staying with us and sharing your recent experience at our hotel with the TripAdvisor community. I'm very sorry that you felt in any way disparaged or discriminated against. Please know that this is not typical of our hotel and staff as every guest is very important to us. I have addressed these issues with our... More

Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 8 May 2013

The room may have been small but what do you want for NYC. It was clean, well appointed and the staff was superb! friendly, very helpful, professional and the cookies were great!! It seemed to be close to everything we needed and if it wasn't, it was a great weekend for walking. I would stay at this hotel again in... More

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Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this review
9 May 2013

Dear Birdfan85, We are elated you enjoyed your time here in NYC and especially that everyone of our team members provided you superb serv ice. We hope you will tell your friends about the great experience you had and we hope to see you again in the near future. More

A TripAdvisor Member
4 of 5 stars Reviewed 8 May 2013

Staff are friendly and very helpful. Beds and pillows are extreamly comfortable and the room was neat and tidy. The location was ideal, only a short walk to time square and two blocks to the subway. Rooms a little on the small side but sufficent for our needs.

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Review collected in partnership with DoubleTree by Hilton

Swansea, United States
1 review
5 of 5 stars Reviewed 6 May 2013

What a beautiful hotel! Economical in NYC. Loved the warm cookies at check in, just what we needed. Staff was great with the kids. Bit of a walk off the beaten path but worth the extra steps. Room was vey clean.

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Review collected in partnership with DoubleTree by Hilton

Johnson City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 May 2013

We stayed for one night at this location. Train is a couple blocks away and not too far. I would suggest heading down to.the Brooklyn Bagel Co. which is about ten blocks down but very good for breakfast. Soho is not too far as you can go shopping for a new wardrobe. Parking is your typical nyc situation and can... More

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Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this review
9 May 2013

Dear RC671RC, Thank you for sharing your detailed feedback on your recent stay with us. We appreciate your input on the look and feel as well as service at our hotel and we will use your comments as we continuously strive to improve our guests' satisfaction. We hope you will consider staying with us again the next time you visit... More

bencomum
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 May 2013

The hotel is in a good spot for visiting Manhattan but is not brilliant.We were a family of 4 but the room was very small - two queen beds and hardly any room to move. The bath room was also very small with not much space to put our things. It was quite noisy as the door did not seem... More

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See 4 more reviews by bencomum for New York City
Miriam S, Director of Sales at Doubletree By Hilton - Times Square South, responded to this review
3 May 2013

Dear Bencomum, Thank you for reaching out to share your recent experience at our hotel with the TripAdvisor community. Please know that your satisfaction is of the utmost importance to us, and we will be sharing your experience with our team in an effort to improve the quality of stay for our future guests. I apologize for the noise disruption... More

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Additional Information about Doubletree By Hilton - Times Square South

Also Known As:
Wyndham New York City
Wyndham Garden Hotel
Address: 341 West 36th Street, New York City, NY 10018 (Formerly Hotel 36)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#121 Luxury Hotels in New York City
#202 Family Hotels in New York City
Price range (per night): S$319 - 615
Hotel Class:4 star (4*)
Reservation Options:
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Doubletree By Hilton - Times Square South
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