Despite the advice of many travellers on this site We decided to stay at this hotel for our 5 night stay in New York and we regretted this decision within minutes of our arrival. Upon arrival we were greeted by warm and friendly bell staff but that's where it ends. The reception staff were cold and unfriendly who did not... More

we recently spent 3 days at the Palace and had a wonderful stay. I was a little skeptical because of the recent reviews but a travel agent got us a good deal so we gave it a shot. We arrived fairly late and as stated had to go to side entrance because of construction but were met by friendly smiling... More

Another amazingly enjoyable 3 night stay in Manhattan at this beautiful hotel, filled with great, helpful staff. Yes, the hotel is under an extensive reno, but it was of no concern to us. The check in was fast and painless. We were early and our bags were taken away and we were welcomed to the fitness centre to freshen up... More

We were a group of six, and only found out about the renovations the week before we were due to go. It was disappointing to arrive at the small side entrance on 51st street, but the new reception area had been completed by our departure 6 days later. The hotel staff were very helpful throughout our stay the rooms were... More

Have just left this hotel after spending over two thousand dollars to stay in a building site. We were only able to use the back entrances and even one of them was restricted because they had a private function. There was no beautiful e staircase, no beautiful lounge for guests, no bar, no dining room and believe it or not... More

Honestly first thing I noticed when entering my floor/room was how good the place smelled. Everything was clean and looked brand new. Bed and sheets were very comfortable and the view was great. Downsides... No true lobby to sit and relax. Major exterior construction and service is nothing one would expect at a palace; not bad just not great. I... More

Was under construction during our stay but our view was fine from our room. Very spacious rooms, large bathrooms. Once out of renovations I can tell the entryway will be beautiful, otherwise there were two entrances. Good customer service, very prompt. Only downside was during construction the bar/lounge was closed. Also, minibar/in-room refreshments were insanely priced- don't touch! Water was... More

We stayed at the NY Palace from 3rd to 8th June 2013. On arrival they just opened the newly renovated lobby which looks great! The reception was very friendly and helpful. Also the bellboy explained all the details in our room and had time for some smalltalk. In some places at the entrance they worked on the renovations. We were... More

I always stay at the New York Palece. But lats time I was there there was no water on a monday morining and no lights the night before. If you are on business and you have no water on a monday morning, that can be very tricky... Also, a 5 star hotel cannot aford not to have water at any... More