The hotel was clean and the staff were nice but there were a number of things that disappointed: 1. Trendiness I've not stayed in a W Hotel before so this may be reflective of the brand rather than thin particular hotel but I'd found it tried way too hard to be modern and hip, yet missed the mark. I'm talking... More

'Whatever Whenever' says the button on the phone. This perfectly describes the experience of staying in this hotel. The service is excellent. Nothing is too much trouble. We flew over from London for a leisure weekend and then a week's business trip and above-all needed a hotel that could make this busy trip go smoothly and relax us. They helped... More

We normally don't stay this far downtown but decided to because of the business that brought us back to New York. It is really a poor location for anything other than seeing the World Trade Center memorial. Also the hotel room was kind of beat up with lots of scuff marks on the wall. The pros: -Decent sized room for... More

We received an upgrade 'cause they didn't have enough King standard rooms. We were on the 16th floor overlooking Ground Zero. Spectacular. Lots of tourists, lots of cops, lots of activity for Bike New York, but the room and the view were outstanding. One issue--baggage storage and car valet service was pretty bad. Not enough people doing it. One woman... More

I treated my girlfriend and I to a weekend in NYC and spent Friday night in the W Downtown. We heard great things about the hotel, and it more than met all of our highest expectations. The corner room we stayed in was nothing short of spectacular with an incredible view of the Freedom Tower and the 9/11 memorial. The... More

Comfortable room with a great view of the World Trade Centre memorial and the Freedom Tower. Great location downtown. Breakfast is not a buffet so allow at least 30 minutes for fresh cooked fayre. Nice and leisurely, though would like it to be a little swifter during the week. Breakfast was good quality. Bar and reception area is nearer a... More

Typical W feel of trying too hard to make 40 year old business men feel they are hip. It is a pain having to switch elevators at the 5th floor lobby... An area the keep "club" dark and is miserable to navigate. Room was nice, small, and unadorned... But ok. No major complaints, but surely there is better.

Having stayed at the W downtown a few months prior, I was treating my sisters to a night in the city and decided to go for this hotel again as it was so good the last time and the location/connections are fantastic! Second time round, the wonderful team at the W did not disappoint. We were checked in by JaVonn... More

Fantastic welcome from lovely staff for our family including a 4yr old and 9 yr old. They will never want to stay anywhere else after our stay. We had 2 interconnecting rooms with great views over the 9/11 fountains. Extremely comfy beds - none of us had any difficulty sleeping! V well situated for getting out and about - all... More