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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
Ranked #92 of 432 hotels in New York City
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241 reviews from our community

Traveller rating
    121
    93
    15
    8
    4
See reviews for
Families
43
 
Couples
104
 
Solo
21
 
Business
32
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Arlington, VA, USA
Top Contributor
126 reviews 126 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Staff: friendly and responsive to your requests. I pointed out that coffee had run out and they replaced it in less than 2 minutes. Rooms: clean if a bit small; the restrooms are not only small, but the door opens into the restroom. In Room 803, you have to almost push yourself against the shower door in order to get... More

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See 4 more reviews by Francisco M for New York City
Fairfax, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 19 May 2013 NEW

I was in NYC for a surprise birthday trip for my son. The hotel is right around the corner and within walking distance from Penn Station. The streets are lined with flower shops so their are beautiful flowers everywhere. We arrived Friday afternoon and the staff was very acommodating. They upgraded our King room to a city view. The bed... More

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See 2 more reviews by NH923 for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
21 May 2013

Hello NH923, Thank you for the nice review! I am pleased to hear that you enjoyed your stay with us, and had a nice birthday trip with your son. You are absolutely right, our location is extremely convenient. The Flower District is a lovely place in the city, and makes for a spring garden right outside our door--something that is... More

Winston Salem, North Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 13 May 2013

I stayed at this Marriott property for two nights on business and was very pleased. As others have noted, the hotel is clean and well-managed. A shout-out to everyone on the front desk - uniformly friendly, knowledgable and helpful, no matter the hour or how many people were in the lobby. My room was small but that did not matter... More

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See 3 more reviews by washpa for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
14 May 2013

Hello Washpa, Thank you for the lovely review! I am pleased to hear that you had a great stay with us, and found the hotel to be clean and well managed. Thank you also for your comments regarding the Front Desk staff. I cannot agree with you more, they are absolutely the best in Manhattan and I am glad that... More

Buffalo
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 7 May 2013

This was my second time staying here and it's always a pleasant stay. The rates have seemed to stay consisten which is great. The hotel is clean and in a great neighborhood. Although parking is down the block at a garage, it's convenient and you get a great discount as a hotel guest. The staff is friendly and helpful, I... More

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See 3 more reviews by jamesonbeckwith for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
8 May 2013

Hello James, Thank you for taking the time to submit a review, I always enjoy reading guest feedback. I am pleased to hear that you enjoyed our hotel, and had a great stay with us. You are absolutely right, our location is the best. Believe it or not, many people actually request rooms with views of the yoga studio...so be... More

Paderborn, Germany
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 7 May 2013

I stayed here for 2 nights and had a great time in NY. Comfortable bed, good breakfast, great location, you can easily walk to many attractions (and Penn Station is also not very far). Subway is nearby as well. Staff is very friendly. There are some rooms with city view, mine was out the back... no view but very quiet... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
8 May 2013

Hello Optimus, Thank you for the lovely review! I am glad that you had a nice stay with us and a great time in New York City. You are absolutely right, we do have a great location which makes for a very convenient base for exploring the city. I am also glad to hear that you enjoyed our beds and... More

Milford, CT
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 May 2013

Living in CT, we normally take the train in to the city (New York), go to a show or museum and return home by train at night. For my birthday treat, we decided to stay overnight at this Fairfield Inn. We were unable to bring any overnight bag items because we went to the musical "Newsies" and the Nederland Theater... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
7 May 2013

Hello Travelwaves, Thank you for taking the time to submit a review, and happy belated birthday! I am glad to hear that you had a delightful stay with us. I also hope that you enjoyed Newsies, it is certainly a great show and one of my favorites. Thank you also for your comments regarding the staff, I am pleased to... More

Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 May 2013

My husband had a business trip to NYC, so our 3 year old and I decided to tag along. We wanted to stay somewhere close to Times Square without blowing our budget, and we thought this was a great option. We traveled by Megabus from Washington DC, and we were dropped off very close to this hotel. We were a... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Liliribs, Thank you so much for the fantastic review! I am pleased to hear that you enjoyed our hotel and had a great stay with us. You are absolutely right, our beds are super comfortable and I am glad that you had a good night's rest. I am also glad that you enjoyed the flower district, it does indeed... More

Chicago, IL
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 May 2013

This was the best NYC hotel stay I've had in a while. My room was large by Manhattan standards, with space to move around, a small closet (big enough for storing clothes and a suitcase), a d desk area and flat-screen TV. And, the room and bathroom were both spotlessly clean. I had paid a little extra for a view... More

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See 10 more reviews by keithb789 for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Keith, Thank you for the great review! I am glad to hear that you had a terrific stay with us, and were able to take advantage of the city view rooms. They certainly do offer tremendous views and I'm glad you enjoyed the rooftop deck as well. I am also pleased to hear that the staff provided exceptional service--they... More

Baltimore, MD
1 review
5 of 5 stars Reviewed 3 May 2013

I normally stay within the Hilton brand chain so this was my first time trying a Marriott. I must say everything about this hotel was fabulous. Joanne and Brandi at the front desk were so accommodating with everything my mother and I needed. They provided prompt service, gave us a room before the designated 3pm check out time which was... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Maria, Thank you for the great review! I am thrilled to hear that you and your daughter had a fantastic stay with us and a great trip to New York. You are absolutely right, our location is to die for and makes for an incredibly convenient base for exploring the city. Thank you also for your comments regarding Joanne... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 May 2013

We have never been to NYC so we were kinda shocked to get a large room,new and clean. As we have heard from other people on their visits to NYC the complete opposite. Rooms are excellent and the staff this hotel are amazingly helpful and sooooo nice and kind....loved it and we will back.Thank you to the staff for everything!!!

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
2 May 2013

Hello Krabbir, Thank you for the great review! I am pleased to hear that you had a fantastic stay with us. You are abslutely right, our staff is the best and do indeed make for an amazing hotel. I have shared your comments with them as it is reviews like yours that keep them energized and motivated. We hope that... More

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Hotel Summarization (Beta)

What travellers say

  • Very clean(5)
  • Penn Station(5)
  • Flower district(5)
  • Friendly and helpful(4)
  • Front desk staff(4)
  • Free breakfast(3)
  • Empire state building(3)

Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#148 Business Hotels in New York City
#191 Family Hotels in New York City
Price range (per night): S$327 - 664
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel
Fairfield Inn And Suites New York Manhattan/Chelsea

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Fairfield Inn & Suites New York Manhattan/Chelsea
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