I had booked this hotel a month in advance on bookings.com. I had reserved 2 rooms. When I arrived there with my guests from Scotland we were told they were overbooked and could not honor our reservation. We were then told to go to the New Yorker Hotel. We all had luggage, it was a long walk to the hotel,... More

My first time in New York and my friend had booked for 6 of us to stay here. We arrived about 9.30am and went to leave our bags. Just as well we did. The hotel acknowledged that the booking had been made but said they were full so basically it was tough. They told us to try the New Yorker... More

The first time i came to this hotel (and NYC) was for a tourism conference with my classmates in 2009/10...since then i fell in LOVE with this place and my family stays here every year for 2 weeks in the christmas holiday....it is in the center of EVERYTHING and opposite the arena, shopping, food- EVERYTHING! The bell staff were always... More

I stayed in this hotel with my boyfriend for 10 days. The hotel is huge and old, and the lobby always have a lot of people. The location is excellent, right in front of Madison Square Garden, subwayand train station. You can go walking to the Times Square or take a subway and just go on 1 station. I recommend... More

We are aware of the costly hotel rates in NYC. While we paid approximately US$300 per night for a week stay, we believe that isn't valued for money. Complimentary a. Location is fantastic. Walking distance to most part of NYC. What am I unhappy about? a. Unhappy staff - The concierge seem a litle impatient and speaking too loud that... More

I recently stayed at the Hotel Pennsylvania for a short 3 nights. The overall stay and experience was good. Locational proximity to Times Square was also pretty good. The negatives - its a old property and gives you the jaded feel of thousands having stayed in that hotel over the many years. Having said that, the cleanliness levels were fairly... More

Although this hotel is in a fantastic location that's where the good ends. If I was offered this hotel for free, in fact if I was getting paid to stay here it would still be a massive NO..We had to change rooms 3 times because rooms hadn't been serviced... They actually put us into rooms that the beds were still... More

Because of the great location and the pleasant lobby we booked five nights here for a family visit. Once upstairs the hallways were grim, gray and paint-chipped. The room was decent, although the mold in the bathroom was concerning, as was the paint-chipped toilet seat. The beds were absolutely miserable, hard as a rock and with only one, very skimpy... More

Me and my partner stayed here for 6 nights in May 2013 and we were both very disappointed. Firstly, every morning we was woken up by the cleaners. On the first night I hug up the 'Do not disturb sign', which was then lost. Even on the check out day we was woken up, why would you come to clean... More