I just completed a 4 night stay and was thoughly impressed with the property. The remodled rooms are commodious and beautiful with top of the line linens and great bliss bath products. I found all interactions with staff from phone to in person to be warm and affable. Nothing seemed to be too much trouble and I always felt like... More

Many of the negative aspects of my stay have been pointed out on TripAdvisor in other reviews, the fact that these deficiences still existed on my stay, I feel the hotel is clearly not trying or doesnt care. Good stuff: Nice remodeled rooms, great design,. Good restaurant Olives, and room service for breakfast was tasty. Nice bar, good vibe, typical... More

Super convenient location. I stayed here for work and the location was perfect. But if it weren't a work trip and location mattered less, I'd stay elsewhere. Rooms were nice but not fabulous. Wouldn't be my first choice for a NY hotel.

I stay here periodically for both business and pleasure and always have a great experience. The refurb has made it even better. New style, fresh. Great service. Not cheap but you're paying for a fantastic location and it's far and away my favourite NYC W Hotel.

I had to go to New York on business and I knew right away I was booking at W. This is the second time I've stayed here. My first time was so amazing. I contacted Mr. Tellez (Gerald) who remembered me from my first visit. Im from California and the fact that he remembered me speaks volumes. Anyway, just like... More

Since I am in the middle of a platinum challenge, I decided to try the Union Square W due to its proximity to our NY office. This was my first time staying at this property as it’s always on the high side for price around the area. After a less-than-average experience at the Gansevoort Park during my last stay in... More

I've stayed here 4 or 5 times now and every time I visit New York I think about staying somewhere new....then always end up back at the W Union Square. The staff are amazingly friendly, the bar is buzzy and great fun and the rooms are large (amazing for New York), modern, comfortable and well appointed in terms of large... More

I recently stayed at the W Union Square. As soon as I entered the buzzing lobby of the hotel, the W team made me feel like I was at my home away from home. Check-in was seamless and the staff were extremely friendly and helpful throughout my entire stay. My room was great. It was located on the 10th floor... More

I didn't enjoy my stay in the W Union Square and will not be returning. The main problem was the service, which was poor: the last thing you want when you arrive late at night direct from a flight from overseas is a receptionist who isn't helpful and gives you incorrect information regarding the hotel's policies - not a great... More