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W New York - Times Square

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Traveller (2210)
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Panoramas (22)
Room & Suite (1087)

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About

#361 of 499 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
In the heart of Midtown Manhattan, overlooking a glittering stretch of Broadway, you will find W New York - Times Square, a stylish escape in the center of it all. Let our Times Square hotel's prime location guide you to discovery with quick, easy access to the endless attractions of the Big Apple, including Carnegie Hall, the Museum of Modern Art, and Radio City Music Hall. Standing only steps away from numerous subway lines, our hotel instantly connects travelers to all of Manhattan ⎯ , from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two busy restaurants, or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Conference facilities
Banquet room
24-hour security
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Concierge
Doorperson
First aid kit
24-hour front desk
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English
Hotel links
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5,056Reviews91Q+A100Room tips
Traveller rating
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Bobsfriend wrote a review 5 Mar
New York83 contributions79 helpful votes
This hotel is in the heart Times Square. So tourist will like that. The staff were very nice and thats where it ends. The hotel is old and dated. The rooms remind me of if you stayed at an old budget hotel at the airport. When you think of W Hotels you think a bit hip and nice. This hotel is none of that. This hotel should be called another name or be shut and totally gutted. There are mnany hotels in the Times Square area go stay at one of them instead.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay somewhere else. If you do need to stay here get a high floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 1 week ago
Dear Bobsfriend, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren B wrote a review Feb 2024
Wellesley, Massachusetts8 contributions11 helpful votes
Despite the hotel being under construction, we had a great experience at the W in Times Square. It was loud, but everywhere in Times Square is. This was my daughter's first trip to NYC, and she wanted to be in the middle of everything (we were!) We could walk to shows and great restaurants. The rooms in the hotel were small but well-appointed and super comfortable. I would go back!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel R wrote a review Feb 2024
1 contribution
Beware beware beware!!!!!!! If you don't want to be ripped off by a hotel then stay as far away as possible. After travelling 50+ hours my wife and I checked in and were looking forward to out trip. After a few days I noticed money was being taken from my bank card by the hotel. I then spoke to reception and they advised it was a "destination fee" nothing that was disclosed to me upon reservation or check in. I then tried to dispute this with reception who were rude and dismissive. They then provided me with the managers Eric's details, he also dismissed my complaint and was unable to resolve the issue. There are plenty of other nice hotels in the area which hopefully run business honestly, unlike the W hotel and its staff.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 3 weeks ago
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan A wrote a review Feb 2024
Ft. Collins, CO12 contributions3 helpful votes
The location is perfect for exploring NYC. It was a close walk to MOMA, easy to take the subway to Battery Park for the Statue of Liberty, easy walk to Rockefeller Center and 5th Avenue. The windows are not sound proof, however, and you can here sirens. We could also hear the people in the next room talking - just the sound, not the actual conversation. The bathroom is also pretty small so it's hard to share it with 2 people. The breakfast that somes with Bonvoy Status is almost not worth eating at the restaurant on the ground floor - croissants and coffee. The hotel is across the street from Starbucks if you need coffee!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Abdulla A wrote a review Feb 2024
2 contributions
I can’t express how much I love the W Hotel Times Square. Besides the great location, the people here are so AMAZING! I feel home every time I stay at the W. The idea of staying somewhere else does not exist in my mind. David and Eddie are so great, loving and welcoming. Thank you guys for being so AWESOME! And for the rest of the great team at the hotel, thank you as well for the great memories every year. You all deserve the best.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amela b wrote a review Feb 2024
Toronto, Canada2 contributions
I have been a loyal Marriott customer and member for years. I am very disheartened and disappointed in the lack of service from this company. Almost one year, and I have not gotten a promised refund for one night after a terrible experience in this hotel. I allowed them to resolve the issue and improve their services. They apologized for the poor service in writing, promised to refund me one night, and gave me points. I am still waiting for a refund since March 2023. I have written numerous times and left numerous messages to the company's representative but have failed. I will attach the correspondence with their response to me. Please stay away from this place, as they do not care about the service or loyalty.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 12 Feb 2024
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your full expectations. I have shared your feedback with the operations leadership team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler232691 wrote a review Jan 2024
2 contributions1 helpful vote
Poor example of a Luxury Marriott Boutique Hotel. Cleanliness was terrible that the next day after checking in the head of house cleaning herself came into the room and said the conditions were poor. She also went on to say that the photos on the hotels web site do not reflect the poor conditions for a 4.5 star hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 8 Jan 2024
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Giuseppe C wrote a review Jan 2024
Barcelona, Spain26 contributions19 helpful votes
Nice hotel in good position. We had two nice corner rooms with view on Broadway Avenue, Hudson River and a corner of Times Square. Breakfast is not up to four stars standard, with a limited choice of yogurt or pancakes or eggs and a surcharge of 8 dollars if you ask a piece of bread. Not good enough for a seven nights stay
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 8 Jan 2024
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the food and beverage leadership team to ensure the necessary guidelines are in place and reviewed when considering future updates. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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socallocals wrote a review Dec 2023
Santa Monica, CA8 contributions2 helpful votes
We enjoyed our stay and would stay again. great room (small) with beautiful views. Had a good meal here as well. only stayed a few nights while passing through and exploring city. not much more to say but theres a word minimum. service was great.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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John S wrote a review Dec 2023
1 contribution
I am paying for 8 of us, my wife, kids and their girlfriends to Stay for a Traditional Christmas weekend New York City night. my wife is at the restaurant while our luggage is here all day in the concierge, I left the restaurant to go check into the hotel for our 2 rooms to save time. She was at the restaurant having fun. I get to the hotel I wait in line a 1/2 hour. I get to the desk and they tell me I can't check in because my wife's name is on the reservation. I give them my Driver's license and I had my wife's Driver's license. They both have the same address at the same house, they tell me they don't know if I am someone that is hijaking some other persons reservation. I said i hsve her drivers license, i have same name at the same address in a small town in New Jersey. They make my wife have to call some corporate line to add me. I mean, this is ridiculous, and then this manager tells me well, It's New York City, its times square and it's the police law... like I'm some kind of idiot.. I'm sleeping here tonight but i'd say if anyone reads this and just is with me and just doesn't go there just because they're annoying. I appreciate that.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
S$363 - S$636 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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W NEW YORK - TIMES SQUARE: UPDATED 2024 Hotel Reviews, Price Comparison and 2,516 Photos (New York City) - Tripadvisor

Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.1 km), Times Square (0.06 km), and Come From Away (0.2 km).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at W New York - Times Square?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and Sicily.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness centre during their stay.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to W New York - Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (2.9 km).
Does W New York - Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is W New York - Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.