if you go to new york city like I do 3 times an year do not fall in this trap !!!!! the hotel is nice but they gave me an horrible room.....and the girls at the reception don't even look at your face during our stay????the guys were nice an special attention to de door man named IVO he was... More

When we had booked the hotel (room for $343 per night) some month ago, among the long list of amenities there was the complimentary wireless access in all rooms listed among them. When we checked in yesterday for our planned five day stay and inquired about access codes to wireless, we were told by the receptionist that there was a... More

Like the hotel, like the location, (when the price is right) but had a disturbing experience this last visit. When checking in, my room was not ready. Perfectly fine since it was about 10AM. I had an important meeting the next morning and I needed a suit cleaned. I asked the receptionist if I could drop my suit off to... More

Stayed here on my own for ten nights in March in a studio suite. Room: Bed was a queen size bed and was very comfortable. Room was quite high up and had a great view of the Chrysler building and part of the UN building. Suite had a kitchenette which came in handy for such a long stay. Kitchenette contained... More

We booked New York City as a birthday present for my wife's 40th... Following a discussion with Virgin Holidays staff in House of Fraser Cheltenham, we decided to look for some prices myself and eventually booked flights and hotel via LastMinute.com. Virgin Atlantic flights remain a top choice... perfect all around (beside a 1hr delay on outbound flight): attention to... More

I stayed at The Alex this past weekend with my two children. I had booked a standard room. When I went to check in, they upgraded me to a two bedroom suite at no extra chage. We also got free breakfast for paying with Visa. The room and view were beautiful. The room was clean and comfortable. All of the... More

I read mixed reviews about The Alex. After spending the weekend at this wonderful hotel I felt obligated to share my great experience. If you are looking for a quiet, clean and comfortable place to stay in Midtown Manhattan, The Alex should be high on your list.

This is not a 4 star hotel as promised. Rooms weren't that clean and they are old and shabby. Hated the tiny bathroom as well. The only good thing was that after the first night in a room the size of a large closet, they did move us to a larger room. I was very disappointed in this hotel. Location... More

We stayed in the Alex hotel on this trip to NYC for three days it was a really pleasant experience. Our accommodations at the Alex was booked though Amex travel services which definitely made things flow a lot better resulted in an upgrade to a suite vs. a regular room. All parts of the suite were extremely clean including the... More