Essex House is an old classic hotel previously owned by Marriott and now reclaimed by that chain. It's a great location and has wonderful people working there but it desperately needs updating. The furniture is old, tired and not up to the standards of the room price. The rooms are small and not worth the prices for a premium hotel

We came to NY from Ohio for our 21st wedding anniversary and the first trip in some time without the kids. The staff at the Essex House went out of their way to make us feel welcome and help us celebrate. They upgraded our room, helped us with restaurant reservations and surprised us with a superb chocolate and fruit dish... More

Stayed at JW Essex House for a week in May 2013. We were really looking forward to our stay and particularly the "JW" experience, we were unfortunately disappointed. Having stayed in the various levels of Marriott over recent years this hotel is yet to be of JW standards. The Ritz Carlton one block down is head and shoulders above the... More

The Essex House is a luxurious property with great access to the subway, Central Park, and all of New York City. The rooms are smartly appointed and rather large by New York City standards. Though undergoing some additional renovations (e.g. Concierge Lounge), I would strongly recommend staying here.

Love this hotel have stay many times.ths staff are helpful,willing too help if you have a problem big or small.went for my birthday they sent a cake and flowers to my room. Wonderful I have never had a problem. Rooms clean bedding very nice.all in all no faults what so ever.fab location .the flowers in the lobby are always wonderful.... More

We booked this hotel well in advance, almost 5 months before our visit. Fortunately, we have not cancelled our booking as we came across some very negative reports. The first day we were in the 24th floor and an air-conditioning unit outside the window in the night was very noisy. Next day we were relocated to the 36th floor and... More

The staff was available and helpful when needed. The lobby is nice. The adjacent restaurant was being renovated but still open while we were there. The room was lacking in quality. Given the price and the photos on the website, I was expecting something of a Ritz Carlton quality and its just not that caliber. The location is great though.

I spent three nights at this hotel during a short visit to New York. It was a great experience. The check in was polite, efficient and welcoming. My room had the most amazing views of Central Park. Room service was delivered on time, food was high quality and the rooms were carefully and efficiently cleaned by very polite and considerate... More

If you are expecting Marriott excellence, stay at the Marquis or the Fairfield. If you are expecting to be treated fairly & with courtesy, go elsewhere. If you are expecting comfort and/or a concierge lounge, wrong place. The rooms ate small and cramped. No closet space for two guests. No where to stow luggage. Dirty carpets and the staff are... More