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Holiday Inn Express NYC - Madison Square Garden

3.0 of 5
232 West 29th Street, New York City, NY 10001-5201 (Manhattan)
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Holiday Inn Express NYC - Madison Square Garden
Ranked #228 of 432 hotels in New York City
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833 reviews from our community

Traveller rating
    231
    394
    135
    41
    32
See reviews for
Families
201
 
Couples
231
 
Solo
69
 
Business
85
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toronto, Canada
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

My husband and I recently flew to New York City with our two daughters for a short family vacation. One of our daughters was rather ill after our flight. When we arrived at the Holiday Inn Express NYC - Madison Square Garden the front desk staff and housekeeping staff were able to arrange a room for us even though it... More

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Harlow, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

I stayed at this hotel last week with my mother and daughter. The staff were very friendly and very helpful. The room was standard but very clean. The location was very central and was a great starting point each day. Never had a problem with the elevators,but I suppose that if the hotel is full it could be a problem... More

Was this review helpful? Yes
Maggie H, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
20 May 2013

Dear Penelope B, Thank you very much for the wonderful five star review of your stay at the Holiday Inn Express Madison Square Garden! I am very happy to hear that you enjoyed your visit with your daughter and mother and hope that you will give us the pleasure of welcoming you back during a return visit to NYC. Warmest... More

Sydney, Australia
Top Contributor
99 reviews 99 reviews
65 hotel reviews
Reviews in 48 cities Reviews in 48 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 12 May 2013

I stayed at this hotel for one night. Hotel is located close to Penn Station between 7th and 8th Avenue, easy to access subways and hotel shuttle from Penn Station. It is a standard Holiday Inn express hotel. Check in and check out staff are very helpful and professional. I request late check out at 2pm, and was granted as... More

Was this review helpful? Yes 1
Maggie H, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
20 May 2013

Dear melbcollege, Thank you for submitting a review of your most-recent stay at our hotel. We are pleased to hear that you found our hotel ideally located near Penn Station and several subway lines. We are also happy to hear that you found our staff accomodating and very professional. Thank you as well for sharing your commentary regarding breakfast. We... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 9 May 2013 via mobile

I stayed for almost a week for a holiday using my priority points. The room was very small and very dark. But functional, it had all we needed. The location is at mid manhattan which is a good starting point exploring New York.the staff was helpful and friendly. The breakfast is free but there is the BUT. I have never... More

Was this review helpful? Yes 1
Maggie H, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
20 May 2013

Dear Coural, Thank you for submitting your review. While I am very pleased to hear that you found the hotel centrally located and our staff friendly, I am disappointed to hear that you did not find our breakfast of good variety and quality. Since we are a branded hotel, we may only offer those breakfast items that are approved by... More

Toronto, Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Great location, reasonable price, friendly service. However, If you plan to come back to hotel late just be cautious because the street is quiet at night. Also, if you are residing in lower floor but need to take elevator, please be patient because both elevators are slow and small that you could take 5-10 mins for waiting for the elevator.

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MJDempsey, Front Office Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
9 May 2013

Dear AlfredS, Thank you for your recent stay and posting a review! We are glad you enjoyed the price, location and friendly service. Our hotel is proud to offer all three to our guests. Be assured while our street can be quiet at night, it is safe for our guests to come and go. We hope you return for another... More

Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Great location! Value for money. A nice walk to Time Square, Broadway, Railway Station, Madam Tussad's and lots more. Super honest staff. Kept the whiskey bottles delivered byAmerican Airlines (that we lost on our flight ) safe and handed it over to us on our return from Boston after a week in July 2011. Keep up the good work guys!

Was this review helpful? Yes 1
MJDempsey, Front Office Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
9 May 2013

Dear Curi0us08_, Thank you for your recent stay! We have an excellent staff and take secure storage of our guests items serious. We know that luggage can get lost, so we like to be as helpful getting it to our guests as possible. Our location make exploring the city easy and fun. I'm glad you were able to take advantage... More

Central Newfoundland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 May 2013

Let's start by saying that if you are in NYC for a vacation, you are only going to your hotel to sleep. We were able to do that very comfortably in this hotel. The room was very small, but again, rooms in NYC are small! The washroom was clean, as was the room. Front desk staff was helpful and knowledgeable.... More

Was this review helpful? Yes 1
See 4 more reviews by gfwreporter for New York City
Maggie H, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
6 May 2013

Dear gfwreporter, Thank you very much for your review of the Holiday Inn Express Madison Square Garden! We are pleased to hear that you enjoyed spending your Thanksgiving holiday with our hotel. Thanksgiving is a fantastic time to visit NYC so I hope that you had the opportunity to take in the Macy's Day Parade as well as other local... More

Galway, Ireland
Top Contributor
131 reviews 131 reviews
67 hotel reviews
Reviews in 48 cities Reviews in 48 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed 2 May 2013

So this hotel is mixed a bit for me. It is budget. That does not mean that the accommodation is bad, just basic--from the lobby to the rooms. Having said that, if you can get a good deal, as I know sometimes you can here, then it is worth staying. However, if the rates are above $220-230, I would look... More

Was this review helpful? Yes
See 5 more reviews by CavKA for New York City
Maggie H, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
6 May 2013

Dear CavKA, Thank you for taking the time to submit a review of your most-recent stay. We are pleased that you found the hotel ideally located for those coming in from all local airports. Our close proximity to Penn Station and several subway lines certainly makes the hotel ideal for those wishing to travel by subway, train or bus. We... More

Portland, Maine, United States
1 review
2 of 5 stars Reviewed 29 April 2013

There were many things to like about this hotel - location, cleanliness, breakfast - however, the service prevents me from giving a rave review. I booked a room for two adults and needed two beds. Because of issues I've had in the past, I called a week before my reservation date to request two beds, and was told that the... More

Was this review helpful? Yes
Maggie H, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
6 May 2013

Dear IKD165, I really appreciate your comments about our location, cleanliness and breakfast. I can only sincerely apologize for our inability to provide a second bed or a rollaway/cot. My understanding was that the 82 rooms with 2 double beds were completely committed at the time of your inquiry. Unfortunately, I cannot say why your request notation was not applied... More

Endwell, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 April 2013

We were in NYC this past weekend for the closing days of the TriBeCa Film Festival, and this hotel was within easy walking distance of the theatres where we were screening the films. My first time staying here, but I was SO impressed and will certainly return. Tremendous value for your money. Exceptionally clean rooms, very friendly and helpful staff... More

Was this review helpful? Yes
See 2 more reviews by Ellen B for New York City
Maggie H, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review
2 May 2013

Dear Ellen B, Thank you very much for the stellar review! We are very pleased to hear that you found the location of our hotel ideal for your festivities during the TriBeCa Film Festival. We also appreciate that you praised our very attentive, helpful staff and found the hotel of tremendous value overall. We hope that you will give us... More

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Hotel Summarization (Beta)

What travellers say

  • Penn Station(33)
  • Very clean(22)
  • Free breakfast(11)
  • Rooms are small(10)
  • Great location(8)
  • Friendly and helpful(8)
  • Empire state building(7)
  • Would definitely stay(5)
  • Few blocks(5)
  • First nights(5)

Additional Information about Holiday Inn Express NYC - Madison Square Garden

Address: 232 West 29th Street, New York City, NY 10001-5201
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Wheelchair access
Hotel Style:
#216 Family Hotels in New York City
Price range (per night): S$326 - 526
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Thank you for choosing the brand new Holiday Inn Express Madison Square Garden Area hotel located on West 29th Street between 7th and 8th Avenue right in the heart of Chelsea and Madison Square Garden Area. We include a complimentary hot and cold Express Start Breakfast to all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn Express Nyc - Madison Square Garden Hotel
Holiday Inn Express Nyc
Holiday Inn New York City
New York City Holiday Inn

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Holiday Inn Express NYC - Madison Square Garden
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