We usually stay here on our visits to NYC. We love the upper west side and this location is unbeatable. Right across the street from the Natural History Museum. One block from Central Park. And many interesting places to eat within walking distance. Oh, and the subway is also just a block away. Room prices are cheap for NYC. We... More

As a former resident of the Upper West Side I had tried to get into this hotel before, but it was always full. This time Air Canada booked us a room and it exceeded expectations. Clean room, excellent service, elegant touches of old New York, especially in the breakfast room, where the food was also excellent. And of course the... More

It was disappointing to be given paper plates and plastic cutlery in the breakfast room because a large party of school children were staying at the hotel. Guests not part of the school party should have been given proper crockery and metal cutlery. This is not what one expects from a good hotel. Also, staff would not replenish the hot... More

I have never before had the misfortune to stay in a hotel quite as bad as this one - the staff were incredibly rude - from the concierge to the receptionist - just really bad, when you needed assistance they would glare at you as though you were being painful, the room was so tiny and it had 2 single... More

Great location, walking distance to Museum of Natural History and Central Park, restaurants, cafes. The Hotel itself was extremely over-heated. Room service was excellent however, the size of the room was very small and poky. I paid for a queen size room and was given a twin size room that was very cramp. Reception would not pass on phone messages... More

I had a great 1 night stay at the Excelsior. I must have passed this hotel numerous times but this was the first time I stayed here. I spent about $150 for this room--what a bargain for a great location--also subway is right there. Museum of Natural History right across and Central Park.. makes this a excellent location plus all... More

Our recent stay at the Excelsior was excellent. To walk out the front door each morning and have the beauty of Central Park greet us was fabulous. We were 4 women in a family traveling for an extended NYC weekend getaway. 81st St. subway stop is on same block. The neighborhood is safe w/ beautifully maintained brownstones. We enjoyed our... More

Great location opposite Central Park, the Natural History Museum and very close to subway. This made it great for sightseeing days out. Classy hotel with well equipped spacious rooms which were really clean and fresh. Would definitely recommend as it was away from the noise of the city but close enough for a short tube journey to be in the... More

Found this hotel very good for our break. Hotel very clean if a little old worldy. Pleasant staff and very helpfull consierge. Booked our show and sightseeing trip and both were excellent.Its very central and near the subways. Our first time in America so were really pleased with the hotel and even better we arrived early and they upgraded us... More