The hotel has a real modern look both in the lobby, the restaurant and in the room. Staff were exceptionally friendly at check in. The room has modern touches from the chic furniture, nice art, slide light switches, iPod doc ratios and high end televisions. FYI, I stayed in Room 1857. Hotel staff told me the hotel was completely refurbished... More

Not what I expected - I arrived with two heavy cases and no assistance was offered at the front door by the doormen that stood around admiring and commenting loudly on the young ladies walking past, no a good first impression. Check in was OK if a little cold but it was functional, again I wasn't offered assistance with my... More

The Grand Hyatt is a wonderful hotel, the rooms are really cool with their touch light switches and very comfortable mattresses, iphone dock with alarm clock yadda yadda yadda. In terms of the physical comforts, the hotel was great, perfect, couldn't be better. Unfortunately the service wasn't what I would have expected from a 4 or 5 star hotel. Typically... More

When we arrived at the hotel our rooms weren't ready but they took our cases for us. We went to get something to eat and had a look around times square while we were waiting. When we did get to our room, I was like wow! The room was gorgeous, huge bed, walk in wardrobe, big tv, lovely view from... More

I loved this hotel. Everyone was super helpful (shout out to Sherman in shipping!). I was traveling on business but would stay for personal too. Loved the modern decor and amenities. Also, I had a deluxe room. It was small but everything was well accomodated and comfortable.

My wife and I stood at the Grand Hyatt in February of 2013 for our anniversary and man did we have a great time. We were treated like royalty from Rosa and Evonne. I'm not crazy about modern decor and architecture but this hotel pulls it off nicely, and the lobby was very cool, if not different. The location can... More

Great hotel. Everything about it is impressive.Sure it's corporate in feel, a fraction forced if you get my drift but if that your biggest problem then no problem. Beautiful rooms, typically friendly American service,a cute shop downstairs to avoid cold room service food which is the global norm. Only gripe is no room kettle, just a coffee machine that like... More

I was really disappointed with this hotel when I arrived late on a Thursday night and was told there was no hot water in the entire building due to maintainence work at Grand Central Terminal next door. The first person who took my call simply said there was nothing he could do about it and brushed me off. I was... More

Stayed 4 nights at this hotel. The staff was absolutely wonderful. Not only they helped in every way possible, they also let me do an early check in and a late check out. Plus, they were quick at solving problems and were very friendly and nice. You dont get this kind of service often in places like NYC where everyone... More