This location next to the famous Waldorf Astoria, the lobby was very welcoming and clean. The staff at the desk were attentive, memorizing guests names I fell is always a great touch. The hotel from there is dated and in need of some updating, carpet, walls, furniture have many spots of wear and tear. The beds were comfortable but not... More

Booked online and IHG is one of my favourite hotel website. ... Barclay is a wonderful hotel, a reminder of what fine hotels were like. ... Arriving at the hotel,, immediately greeted and walk into another era .. large spacious foyer, wonderful ambience, Ambassador Club: prompt efficient check in.. spacious room with a welcoming fruit basket. . First time we... More

I enjoyed my one night stay here. The beds were plush and i felt as though I was laying on a cloud. The customer service team was attentive to my needs, and the rooms were quite clean. The one drawback was the shower drainage quality. It could have been better. But I'm pretty easy to please as long as the... More

Barclay Intercontinental? Great location. Horrible service, horrible food, bordeline ripoff. A family of 5, we went to both the Willard in DC and Barclay in NY, both in early May. Both Intercontinentals, i booked both online via the same website, a "secure webchat" they have. About the same price. However, one was heaven and the other hell. In DC, the... More

I have just got back from my first trip to New York and it was fantastic. The hotel, the staff in the hotel and the location of the hotel was spot on for our needs. I would happily recommend this hotel and would most likely stay again.

From the moment we got into the hotel earlier than the alloted check in time the staff were nothing but friendly and helpful allowing us to check in and leave our bags and go off exploring the city. The lobby was clean & tidy with a Art Deco feel to it, which was the same throught the hotel. Fresh flowers... More

Very nice hotel in a great location. Close to Grand Central, Rockefeller Center, and a number of great restaurants. Great for business or pleasure trips. Staff was friendly and accommodating when it came to assisting with directions, check out time, and holding luggage.

i was recomended this hotel by a friend and she was'nt wrong, it is situated perfectly for everything we wanted to do and see in new york, the hotel is very comfortable, the rooms very clean and comfy, the bed was huge,the room was'nt huge but was big enough, the staff were friendly and helpfull whenever we asked them questions,... More

I have now stayed at this hotel on several different occasions on business and while the rooms are nice, it seems that the staff are overwhelmed with tasks and the hotel lacks attention to detail.Phone calls to the Ambassador status desk go unreturned. Calls to get a shirt picked up for dry cleaning go unreturned and on two occasions a... More