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Soho Grand Hotel

4.5 of 5
310 West Broadway, New York City, NY 10013 (Manhattan)
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Soho Grand Hotel
Ranked #208 of 435 hotels in New York City
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900 reviews from our community

Traveller rating
    322
    295
    128
    84
    71
See reviews for
Families
51
 
Couples
265
 
Solo
70
 
Business
219
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Warren, New Jersey
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW via mobile

Arrived late in the evening. Hotel very difficult to find when dark even knowing area. Lobby located on 2nd floor is beautiful in an old war building way. Front desk staff extremely helpful to needy customers in front of us. King Room was spacious for Manhattan as well as bathroom. Very neat and clean.

Was this review helpful? Yes
See 2 more reviews by atc664 for New York City
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
14 May 2013

Dear act664, Thank you for your review. We look forward to having you back. Please reach out to me when you are next thinking of returning kfahey@sohogrand.com Best regards, Kelley More

Dubai
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 9 May 2013

This is not my first visit to this hotel and I was again drawn back due to the location of Soho.I find the reception inviting and staff efficient,however be warned if you want to sit and have a business meeting there are no tables or chairs only in the restaurant area!! The corridors of the hotel are bland and cold... More

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See 2 more reviews by richardpeace for New York City
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
14 May 2013

Dear richardpeace, I apologize for any element of your stay that did not meet your expectation. It would be my pleasure to discuss your needs further to ensure that when you are next in town, we exceed each and every one. Please contact me direclty when you are planning your next stay kfahey@sohogrand.com Best regards, Kelley More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 8 May 2013

Had a really enjoyable stay in this stylish hotel. Location was perfect for us as we were able to get everywhere we wanted to visit on foot. The staff were friendly and helpful. The inside of the hotel is very stylish and has a 1930s style about it. I loved the bar and the cocktails were good, the bar was... More

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See 3 more reviews by smarshy5 for New York City
Falls Church, Virginia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 May 2013

Check-in was seamless and we were greeted with sparkling rose. The room was comfortable, but small- what you would expect for New York. The bathroom was a little dated, but very functional. We stayed at the hotel because we were in New York for a wedding and the wedding brunch the next day was being held at the Soho Grand.... More

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GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
14 May 2013

Dear lkdpeach, Thank you for your review. We are happy to hear you enjoyed your stay and our brunch! We look forward to welcoming you back. Best regards, Kelley More

Raanana, Israel
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 8 May 2013

This is a beautiful hotel, designed well but feels like a hotel with no heart. The location is deceptive, being too close to Canal Street. The rooms are tiny, if not clean. But probably the reason that we shortened our stay there was the sense that the dog guests, of which there were many, seemed to get a more personal... More

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GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
14 May 2013

Dear slb55, I am terribly sorry for all elements that did not make your experience a positive one. I would love to discuss your experience in further detail, and hope that you will give us the opportunity to restore your faith in our brand. Please reach out to me at any time kfahey@sohogrand.com Best regards, Kelley More

Londoner
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 May 2013

I was looking forward to staying here after hearing good things from friends but I can't say I was impressed. Good decor and friendly staff but the common areas are hellish. As is the lift system. Had one of the worst hotel meals ever here with my mother as bar staff moved tables around us and set up DJ booth... More

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See 5 more reviews by sevendialsgirl for New York City
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
14 May 2013

Dear sevendialsgirl, I am sorry to hear your experience did not meet your expectations. I would love to discuss this further and see if I cannot find a way to restore your faith in us. Please reach out to me anytime at kfahey@sohogrand.com Best regards, Kelley More

newtown
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 6 May 2013

Very disappointed, small rooms, no room for even a chair, no tea or coffee making facilities and the air con stuck on 78f couple this with the 24/7 traffic noise from the nearby holland tunnel and you would definatley not return,on the plus side the beds are comfortable,the tv has hundreds of cable channels and the supermarket across the road... More

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See 6 more reviews by Aussietraveller11 for New York City
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
14 May 2013

Dear aussietraveller11, Thank you for writing about your stay, I would love to discuss it in detail. I would love to welcome you back, and to show your our coffee/tea facilities on each guest level and hope that you will lend us the opportunity to redeem your trust in our brand. Please reach out to me at any time at... More

Chicago, Illinois
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 May 2013 via mobile

Extremely convenient location to everything that Soho has to offer. Staff is friendly and the hotel offers some nice touches (bicycles, umbrellas in every room etc.) Breakfast, which was included in our rate, was small but good quality. Decor is "faux industrial" with parts of it not very inspired. Rooms are small but not small enough to pose problems.

Was this review helpful? Yes
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
7 May 2013

Dear Sottha, Thank you for your review. We will share this feedback with our teams and we look forward to having you back. Best regards, Kelley More

Northern Virginia, USA
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 27 April 2013

Convenient location in SoHo, 2 blocks to 2 subway stops. Excellent staff - all very helpful, pleasant, professional. The doorman and front desk staff all remembered my name, reason for our trip. Concierge was very helpful, very good restaurant suggestions (not better than Yelp, of course, but a great validation of choices). Concierge was staffed very late into the night... More

Was this review helpful? Yes
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
3 May 2013

Dear Scottha, Thank you for your review. We will share this feedback with our teams and we look forward to having you back. Best regards, Kelley More

USA
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 25 April 2013

One enters and climbs a flight of stairs with bags(no one tells you where elevator is located) to check in. Quite small room and bath at high NYC price. Location of interest.Work table in room covered with plastic covering-wood would be nice for this price-and lighting minimal. Breakfast, served in a bar are , was a disaster, no amenities, no... More

Was this review helpful? Yes
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review
30 April 2013

Dear frquenttraveler13, I apologize that your experience fell short of your expectations. I would like to discuss this further with you if you would allow me to, so I can hopefully restore your faith in our brand. Please email me directly at kfahey@sohogrand.com Best regards, Kelley More

 
 
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Additional Information about Soho Grand Hotel

Also Known As:
Soho Grand
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City
Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Region: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#112 Luxury Hotels in New York City
#169 Business Hotels in New York City
#238 Family Hotels in New York City
Price range (per night): S$365 - 704
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Soho Grand Hotel
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