I didn't arrive until about 1130pm from a flight and still had no problems. Also I think I only waited about 10 minutes for the shuttle but I called when I arrived.
Checkin
I was up there and to my room very fast. Plus they were training a new employee.
Room
Yes the place is a little worn looking but...
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We are a family of 4, 2 adults, 2 kids under 6. The staff was very helpful, kind and always smiling! Overnight the little one wanted another glass of milk before bed and the front desk helped us get a glass and even warmed it up for us. We had the continental breakfast this morning and the women were very...
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Hi Mandy G!
Thank you so much for your feedback!! We go above and beyond to ensure 100% guest satisfaction. We are very thankful and appreciative of the kind words and compliments. It has been a great pleasure to serve you and your family. We would love to do it again! Please come back and see us if you are...
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Our party of 3 adults & 3 children made this our base for several days of sightseeing. I'm surprised at the poor reviews this hotel has, since our experience was a very good one. The rooms were nice, the staff extraordinarily helpful, the breakfast selection more extensive than most other hotel chains in this price range. The pool area did...
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Thank you! Thank you! Thank you!
It is so nice to hear good compliments! We do our very best to ensure our guest are completely satisfied during their visit to the Philadelphia area and to our hotel. The staff will be very excited to hear the positive feedback as we celebrate success! We are actually getting automatic doors with our...
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As you all may know the fairfield inn at the airport has an indoor pool great prices and free breakfast. Which in all honesty sounds like Great Bang for your Buck but I had the wworst weekend get away! i went to relax instead after my first of two nights there i beamce very ill after eatting the free breakfast...
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Hello!
Thank you very much for taking the time to provide your feedback from your recent visit! We welcome any and all feedback in a positive manner. I am extremely sorry that you experienced the issues that you stated. I or one of my extremely customer oriented Managers would have loved to have been able to meet you in person...
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The room was quiet but more basic than other Fairfield Inns that I have stayed at. Very good service. Same breakfast as others. Convenient to hotel and highway. I would probably stay here again if I arrived late or had an early morning flight.
Hi!
Thank you very much for your feedback! When you do come back in the future we will be more updated than most! We are in the final approval stages of preparing for our upcoming renovation and in the early part of 2013 we will be offering a new product and hot breakfast! We are extremely excited about what our...
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"Noise and mayhem in the hotel rooms at all hours." That sums up my experience.
I give the facility 4 stars, housekeeping 4 stars, but hotel management 0 stars. I was here for a long weekend. I thought the airport travelers were well-behaved and mostly transparent. Some couples and large families though, staying here to attend functions or protests or...
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Hello!
Thank you very much for your feedback. We appreciate and anticipate all feedback! Our Management team and Staff take great pride in providing outstanding service. We are continuously open for suggestions and feedback. Thank you so much for rating us as 4 stars in our service and housekeeping departments! As, you know it starts at the top! A great...
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Great location near PHL, Ruby Tuesday across parking lot VERY convenient for business traveler without car. Breakfast in AM very basic...wouldn't mind seeing another hot item (i.e. biscuits & gravy). Basic hotel room, but fit my needs as business traveler, print boarding pass in lobby area. Shuttle service but did not utilize. Would stay again on next visit to PHL.
Greetings from the Philadelphia Fairfield Inn!
Thank you very much for your feedback! We celebrate positve feedback! The greatest compliment you can give us is to come back and see us again! We sincerely appreciate it. I will definetly pass along the exciting news to our team!
Until we meet again!
Paulette Moore
General Manager
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Rough crowd ! And i lived in nyc!!! There a reason it's cheap for Philly!! Pool may look nice but not somewhere to bring kids younger than teens. Spend more to be in Philly not near airport. Cops patrolled the parking lot here understandably so.
Hello!
Thank you very much for your feedback! We greatly appreciate any and all feedback! I understand your concern for the random patrols in the area. However, this is a normal customary procedure for all airport area hotels to ensure the guests' saftey. Being an airport hotel we see many visitors from other countries in addition to city travelers and...
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Arrived late, left early for my flight. The hotel was fine, but pretty basic. Good location near the airport. Included breakfast was ok.
Hello,
Thank you very much for staying with us while visiting the Philadelphia area! We greatly appreciate your feedback. We hope that you will allow us to serve you again!
Yours in hospitality,
Paulette Moore
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I like this hotel. I stay here when I have a morning flight. It's just easier for my family. The rooms are nice, clean and quiet. There's a Ruby Tuesday right in front of the hotel. You can eat there or take it out. Staff was very nice and you get shuttle service to the airport. I will stay here...
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Hi!
Thank you very much for taking the time to provide feedback about your recent stay with us. It is always a pleausure to share the positive responses we recieve with the staff. We truly appreciate it!
Have a Great Year!
Paulette Moore
General Manager
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