I stay at this Sheraton frequently on business, and it has improved a good bit since my stays last year. The internet is still way to S-L-O-W for the needs of business travelers. Housekeeping has become better since last year. Front desk staff for the most part has been accommodating and friendly. The gym is fabulous! I would also like... More

Hotel is general is okay, for the business traveler during the week its adequate. New gym is pretty nice, nothing over the top but light years better than the dump that was its predecessor. Platinum Lounge attendant Elsie Riddick is great, she is very friendly and maintains the platinum lounge to a great standard. The guy who runs the lounge... More

I have been in the Sheraton for the last 3 weeks and plan to be here for 3 or 4 more The facilities are nice but not spectacular - but it is the people that keep me coming back. Kudos to Candice at the front desk. She is always pleasant and helpful to me at check-in - even on worst... More

I stay at this hotel frequently for business. When you stay at a place often, you notice the nuances from stay to stay. Floor 23 is my fave, the housekeeping staff leaves a bag full of towels on my door when I leave the "Do Not Disturb" sign on my door. I appreciate that. I also frequent the Club Room... More

So I travel every week for work and it's the little things that make a difference..the nighttime concierge attendant (elsie, i believe) is always attentive...one night I commented that I would kill for a red bull...the next night she had one waiting for me. Never in my 7 years has someone gone out of his/her way like that. Since then,... More

Our stay at the Sheraton in downtown Philadelphia was a mix of the pleasant and not so pleasant. Check-in was efficient and I was given a room on a high up Starwood floor. I noticed that a layer of dust covered the furniture in the room and the toilet did not work. Although the view was nice I didn't want... More

For the past several years I commuted from my home in the midwest to my company's office in Philadelphia, and I stayed at the Downtown Sheraton. Here is the straight scoop. First, if you are looking for a special place to stay while celebrating an anniversary or birthday, this is probably not it if you are looking for perfection rather... More

The entire staff was very curteous and friendly. Shawn Zenszer, club lounge, conciege, was outstanding. He was friendly, curteous, and is an excellent good will ambassador for the Sheraton hotels and for Philadelphia. He provided stellar service.

Everything at this hotel seems slow and staff are nonexistent. Checkin was slow despite an empty lobby, room service doesn't answer, room is ok but ac is a noisy unit like the kind found in motels. This is my second stay and last was the same.