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All 84 Philadelphia hotels »

Sheraton Philadelphia Downtown Hotel

3.5 of 5
201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Hotel amenities
Sheraton Philadelphia Downtown Hotel
Ranked #42 of 84 hotels in Philadelphia
3.5 of 5 stars 745 Reviews
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745 reviews from our community

What travellers say about this hotel
  • Very nice(15)
  • Art museum(11)
  • Room service(11)
  • Center city(9)
  • Great location(9)
  • Flat screen(8)
  • Front desk staff(7)
  • Club lounge(6)
  • Next morning(6)
  • Clean and comfortable(5)
Traveller rating
    162
    222
    148
    112
    101
Only show reviews for Family (106) | Couples (156) | Business (231)
Date Rating
deland
1 review
5 of 5 stars Reviewed 1 June 2012 NEW

This hotel and staff were exceptional. The concierge is the first concierge I have experienced where all staff gave extraordinary customer service. MAry knew our names every day and asked what she could do, gave suggestions, made reservations for us, the first day of our arrival Eric assisted us as well. And up in the lounge on the 26th floor,... More

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Alpharetta, Georgia, United States
1 review
4 of 5 stars Reviewed 31 May 2012 NEW

I stay at this Sheraton frequently on business, and it has improved a good bit since my stays last year. The internet is still way to S-L-O-W for the needs of business travelers. Housekeeping has become better since last year. Front desk staff for the most part has been accommodating and friendly. The gym is fabulous! I would also like... More

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Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 31 May 2012 NEW

Hotel is general is okay, for the business traveler during the week its adequate. New gym is pretty nice, nothing over the top but light years better than the dump that was its predecessor. Platinum Lounge attendant Elsie Riddick is great, she is very friendly and maintains the platinum lounge to a great standard. The guy who runs the lounge... More

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Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed 30 May 2012 NEW

I have been in the Sheraton for the last 3 weeks and plan to be here for 3 or 4 more The facilities are nice but not spectacular - but it is the people that keep me coming back. Kudos to Candice at the front desk. She is always pleasant and helpful to me at check-in - even on worst... More

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Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 29 May 2012 NEW

I stay at this hotel frequently for business. When you stay at a place often, you notice the nuances from stay to stay. Floor 23 is my fave, the housekeeping staff leaves a bag full of towels on my door when I leave the "Do Not Disturb" sign on my door. I appreciate that. I also frequent the Club Room... More

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See 2 more reviews by Scott R for Philadelphia
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 29 May 2012 NEW via mobile

So I travel every week for work and it's the little things that make a difference..the nighttime concierge attendant (elsie, i believe) is always attentive...one night I commented that I would kill for a red bull...the next night she had one waiting for me. Never in my 7 years has someone gone out of his/her way like that. Since then,... More

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Santa Monica, California
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 28 May 2012 NEW via mobile

Our stay at the Sheraton in downtown Philadelphia was a mix of the pleasant and not so pleasant. Check-in was efficient and I was given a room on a high up Starwood floor. I noticed that a layer of dust covered the furniture in the room and the toilet did not work. Although the view was nice I didn't want... More

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See 4 more reviews by Holymolyma for Philadelphia
Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
30 May 2012

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your... More

Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

For the past several years I commuted from my home in the midwest to my company's office in Philadelphia, and I stayed at the Downtown Sheraton. Here is the straight scoop. First, if you are looking for a special place to stay while celebrating an anniversary or birthday, this is probably not it if you are looking for perfection rather... More

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See 2 more reviews by William P for Philadelphia
Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
30 May 2012

Thank you for your feedback. Our Hotel is is great for meetings and Conventions. We also are great for weekend getaways. We are close to museums and great places to dine. Our Phillips Restaurant serves fresh and delicious Seafood, chicken and steak options. From our Sweet Sleeper beds to our Sheraton Fitness we offer all. Regards, More

Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 May 2012 NEW
1
person found this review helpful

The entire staff was very curteous and friendly. Shawn Zenszer, club lounge, conciege, was outstanding. He was friendly, curteous, and is an excellent good will ambassador for the Sheraton hotels and for Philadelphia. He provided stellar service.

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
30 May 2012

Thank yoo very much for your feedback. We will be sure to recognize Shawn for being great with our guests. - It’s always great to hear that our guests enjoy themselves during their travels. We look forward to your return. Regards, More

New York City, New York
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 23 May 2012

Everything at this hotel seems slow and staff are nonexistent. Checkin was slow despite an empty lobby, room service doesn't answer, room is ok but ac is a noisy unit like the kind found in motels. This is my second stay and last was the same.

Was this review helpful? Yes
Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
25 May 2012

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We will be sure... More

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Additional Information about Sheraton Philadelphia Downtown Hotel

  • Sheraton Philadelphia City Center Hotel
  • Sheraton Philadelphia
  • Sheraton City Center Hotel
  • Sheraton Hotel Philadelphia
  • Sheraton Philadelphia City Center
  • Philadelphia Sheraton
  • Sheraton Hotel Phila
Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Price range (per night):* S$234 - 452

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Sheraton Philadelphia Downtown Hotel
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