Stayed at this property for the first time - it could really use a facelift.
One of my pet peeves with a room is being able to get it dark at night and I the morning. The draperies just wouldn't get into a position where you didn't have one of those anoying slits of light coming through. I even tried...
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Thank you for staying with us and for your review on tripadvisor.com. I am sorry that the light kept you awake; we've never had anyone bring up that the blackout curtains in each room didn't work to full potential. Regardless, you did not get a great night's sleep and we apologize. We speak daily to all associates regarding the cleanliness...
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The thing that stood out about this hotel was the staff. Everyone we talked to was extremely friendly and willing to help. We were greeted with a smile and it felt authentic. When we needed help it was provided generously.
Other than that... it was just OK. I'm not sure what this hotel is convenient to (highways, attractions, etc) but...
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Thank you for being our guest and for your positive review on tripadvisor.com. I am so pleased that you enjoyed your stay, found your room clean and the bed very comfortable. What made me most happy was the fact that our outstanding associates lead you to write your review. We speak daily about creating a great experience and the engagement...
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great hotel with really great staff. pleasantly surprised when i ended up here. everything was clean, plenty of parking, microwave/fridge in room. overall fantastic. whatever you guys are doing, keep it up! ive stayed at 3.5 star hotels that werent as good as this one
Thank you for staying with us and for your great review on tripadvisor.com. I am so happy that you enjoyed your stay, found the hotel clean and were pleased with its amenities.
I hope that we have the opportunity to serve you and your family again. Thank you again for staying with us, and travel safely!
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This is an older hotel in Northeast Philadelphia, located a few miles from Fox Chase Cancer Center.
We needed a hotel in the area for a night, knew we were getting in late, and decided to give it a shot, especially since we'd only be there for a few hours.
We were coming from Metropark, NJ, and getting to the...
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Thank you for staying with us and for your review on tripadvisor.com. Maneuvering "The Boulevard" is a bit tricky, but it you remain on the outside lane (coming from the South) or on the inside lane (coming from the North) you shouldn't have any issues.
I am so happy that you thought that the landscaping was nicely done, the hotel...
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We were a couple staying for one night staying in a Deluxe King room.
The property is in above average to very good condition. I believe they are finishing a renovation. Located close to lots of suburban shopping and fast food restaurants e.g. Five Guys, Subway.
Positives: The room was very clean, quiet with excellent wifi connection, and set up...
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Thank you so much for being our guest and for your wonderful review on tripadvisor.com. I am so happy that you enjoyed your stay and would recommend us. On a daily basis we speak about controlling the controllables...the cleanliness of the hotel, the condition of the hotel and the service we chose to provide...glad we didn't let you down.
Things...
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The hotel, while not new, is certainly not aged. No free breakfast, which is disappointing. One of the elevators did not work during our stay. Staff was friendly; cleaning crew showed up knocking on the door very early in the morning (uncommon in my experience). Also, the hotel is very difficult to get to--you should call ahead for instructions on...
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Thank you much for being our guest and for your review on tripadvisor.com. While I am extremely happy that you found the hotel to be clean and the associates to be friendly and engaged, I am sorry to hear that you might not stay with us again. I want you to know that we value loyalty and want you to...
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This place is a joke, I wonder how and why they are even allowed to represent the Starwood Hotel brand. Where do I begin how about the crappy check-in, I wont name call but jeez was it her first day? Clogged shower drains, clogged sink drains, noisy heater (clanging & banging all night), refrigerator compressor that cant decide it it...
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I am so sorry that your experience wasn't up to our standards. Please know that I am taking every one of your comments extremely serious and will be addressing the appropriate Department Heads.
Please also know that I preach to my staff about the 3 things that we can control...the cleanliness of the building, the condition of the building and...
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Ok i just got back from one night at this hotel. I was there for a wedding. There were two wedding going on at the same day. While I think the front desk was not prepared for the number of guest checking in at 3pm due to being booked out by guest of both weddings. You seriously had to wait...
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Thank you so much for staying with us and for the great review on tripadvisor.com. While I do apologize for the slight delay in getting you checked in, I am extremely happy that you found the room to be well-maintained and clean. I agree with you that our gym is very nice and well-equipped.
I hope that when your travels...
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stayed here for a wedding that we were in town for. The hotel was really nice, it had everything you would expect from a Starwood Preferred guest hotel. The rooms were really nice, trendy, and clean. The breakfast was decent. They also free onsite parking, as well as free Wifi.
Thank you so much for being our guest and for your review on tripadvisor! I am so pleased that you enjoyed your stay with us and found the accommodations acceptable. We work very hard to ensure that every guest's stay is an enjoyable one.
Please allow us to service you again when your travels bring you back to Philadelphia.
Thank...
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Otherwise not bad. when busy you could wait 10 minutes for elevator. Staff friendly and helpful
Thank you for being our guest and for your review on tripadvisor.com. You review is fair...we have 2 elevators and one is currently down as we are updating the mechanics. This capital project will ultimately improve the guest experience upon completion, but I am sorry that it hindered your stay a bit.
I am most happy to hear that, other...
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