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Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5
9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
Ranked #25 of 132 hotels in Jacksonville
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103 reviews from our community

    Trip type
Traveller rating
    52
    32
    16
    2
    1
Date Rating
Newport News, United States
1 review
5 of 5 stars Reviewed 18 May 2013 NEW

Hotel is located across from a major business park. Excellent eateries, shops and multi-plex movie theater are within an easy walk. Access to Ponte Vedra was our major reason for selecting this property. Drive to the PGA Sawgrass course was only 15 miles mostly by limited access highway which is easily accessible from hotel. World Golf Village is only about... More

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Review collected in partnership with Hilton Garden Inn

Tallahassee, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 12 May 2013

I just stayed here over the weekend. The location is very convenient, as it is right near the movie theater, Town Center, and many restaurants. In fact, it is so close to the movie theater that you can hear the awful music they blast during the evening. I had a pool view room and imagine it may be quieter on... More

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Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
16 May 2013

Thank you for your response. I have addressed the maintenance of the pool with our staff and it will be done at a more appropriate time of the day. I also have checked with our housekeeping staff to ensure they use the appropriate cleaning solutions for the public areas. More

Orlando, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 9 May 2013

My husband and I stayed at this property ONCE and only once during all the trips we have made to Jacksonville. Horrible experience. The room smelled moldy/just plain nasty. Don't know if it was because we were in a bad room or on the back of the building or what. But we could not change rooms as the hotel was... More

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See 4 more reviews by Pamela D for Jacksonville
Waukee, United States
1 review
5 of 5 stars Reviewed 7 May 2013

The employees are absolutely wonderful. They treat you as if you were there every day and are very personable. The hotel is very clean and comfortable. It is not often that I feel comfortable walking around barefoot in a hotel, but this one I have no problems with doing that. I stay at this hotel every time I visit Jacksonville.

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Review collected in partnership with Hilton Garden Inn

Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
16 May 2013

Stephanie, Thank you for your response. We are very glad you enjoyed your stay and felt at home at our hotel. We look forward to your next visit! More

St. Petersburg, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 May 2013

Everything was perfect. Was amazed at their satisfaction guaranteed policy. Didn't need it but it was nice to know about it. The only thing missing was a complimentary continental breakfast, but we got an excellent price on an internet special.

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Review collected in partnership with Hilton Garden Inn

Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
16 May 2013

Thank you for staying with us! We are glad you enjoyed your trip. We do offer a discounted rate for the breakfast by booking at the bed and breakfast rate for your next trip. More

Merritt Island Fl., United States
1 review
5 of 5 stars Reviewed 4 May 2013

The state track meet was held that weekend in Jacksonville. At least one team was staying at the hotel. The staff was excellent with the team and still attended to our wants with efficient courtesy. Congratulations for handling a tough assignment.

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Review collected in partnership with Hilton Garden Inn

Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
16 May 2013

Thank you for your kind words. We are glad we could exceed your expectations and look forward to your next visit! More

Lake Mary, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 April 2013

Very enjoyabe stay!!!! Upon arival, I was promptly greeted with warm, friendly and professional service. Being a retired US Army Master Sergeant, I am not the easiest to please, however, everything about my stay was absolutely perfect!!

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Review collected in partnership with Hilton Garden Inn

Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
1 May 2013

Thank you for your service! It is our goal to exceed your expectations and I am pleased to see that we have done that. Thank you and we look forward to seeing you again in the future. More

Tampa, Florida
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 10 April 2013

I have recdently had the plewasure to stay at this Garden Inn. The staff were efficient, courteous and accommodating. The rooms were well appointed and clean. The internet was fast, enabling one to complete his business quickly. The breakfast buffet, ordered meals and wait staff were great. Movie theater and numerous restaurants are in the same parking lot area (walking... More

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See 4 more reviews by Romeo D for Jacksonville
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
24 April 2013

Thank you Romeo D for your nice review of our hotel. We appreciate the kind words and hope you will choose the Hilton Garden Inn on your next trip in Jacksonville, FL. More

1 review
5 of 5 stars Reviewed 8 April 2013

My girlfriend and I stayed at the hotel to get away for the weekend. The accommodations were great, the room was spacious and the hotel location was perfect. We did not have to drive cars at all the entire weekend. Everything we needed was within walking distance. The only downside was the bed. It was a bit softer than I... More

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Review collected in partnership with Hilton Garden Inn

Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
24 April 2013

We are happy to see that you and your girlfriend had a relaxing weekend at our property. We look forward to seeing you next time you're looking for a peaceful getaway. More

Vestavia Hills, Alabama
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 April 2013

I stayed here April 1st and the hotel was ok. There was nothing exceedingly wrong, but it also wasn't anything to make me want to stay here again. The room was generally clean, however it looks like it was in need of an update or deep clean. The carpet in my room was worn and had numerous small stains and... More

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See 2 more reviews by john79g for Jacksonville
Hans R, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
24 April 2013

John79g, Thank you for taking time to share your experience with us. I am sorry to hear that we did not exceed your expectations. This is not the service that our guests are accustomed to and I assure you that I will definitely follow up on the housekeeping and room service issues you experienced. I sincerely appreciate your comments. More

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Garden Inn Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Jacksonville Hilton
Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Jacksonville
#25 Business Hotels in Jacksonville
Price range (per night): S$106 - 239
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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