Arrived in the evening to be told that there was no parking and I had to park on the street. I had to get up the next morning, go to the front desk, and ask if they had any available parking passes. If they don't have enough parking spots, they should let you know when you make reservations and allow... More

Excellent customer service from everyone I met. Shuttle driver very cheerful and helpful as well as informative. Front desk employees very courteous and anxious to help. Rooms are modern though temperature control proved a challenge (cooling led to draughts). Bed comfortable once I worked out the right pillow combination! Workspace and wi-fi/wired connection worked fine and fast. I walked to/from... More

I was never treated so well as I was by the front desk employee by the name of Tina. She took care of a guest's needs and concerns like I've never seen before and went way beyond her call of duty. Also, the shuttle services that were provided by the hotel were top notch and the drivers were so very... More

Although the area isn't the best, this hotel was. Very clean and for the most part the staff was very helpful. Tina in particular was on top of her job. Latisha was very nice as well. The room view was great and the hotel is a short walk to downtown. Maybe 5 minutes away. The reason I can't give a... More

We have stayed at this hotel many times while in Baltimore for medical appointments at John Hopkins Hospital. The hotel is close by both the hospital and the inner harbor. We have never walked anywhere from this hotel nor probably never would. However, the hotel has a free shuttle service to the hospital and the inner harbor area including Whole... More

This hotel has a perfect location, everything is within a mile and they have a free shuttle. Latisha checked us in and she was so nice and really went the extra mile everytime we asked her a question. David was AMAZING!!!! I rate him a 10 on everything, he was a wonderful shuttle driver and someone nice to talk to... More

i am a HI platinum PC member, and a business traveller. I couldn't tell that by my reception on late evening in early April here. No parking spots -you'll have to park it on the street, and get up to move it (where please?) in the morning. And, oh please don't talk so loud when i am mistreatng you at... More

My husband & I find this hotel by luck. We were going to a wedding in Baltimore & wanted to stay 2 nights. The hotel that was suggested to us by the couple was double the price as this hotel so we decided to stay here. The hotel staff from the manager to the house keeping could not of been... More

This is a relatively new hotel, a nice refurb of a solid building. I have stayed here a few times and feel OK walking from this hotel to the Inner Harbor or Fells Point with the sun up, but not after sundown. The rooms are nice, and pretty quiet in spite of being in a city. Nice hot shower. Sadly... More