I would expect that a company that has a small placard in the restroom offering "complimentary" razors, shaving cream, soap, etc., as well as willingness to
bring it to your room to have one single extra pillow in their possession. However, according to front desk staff once this hotel is fully booked up they don't keep any extra in storage....
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TennesseeLady62,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.
Ben J
IHG Care
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