This hotel is very centrally located in downtown Savannah. I have stayed here probably a dozen times in the last 10 years and I like it because it is reasonably priced for downtown and the location. City Market is behind it and River Street is in the front. It's a drop off stop for the touring trolley ride and the...
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Good location, but hotel is not great. Noisy air conditioners and rooms average at best. Parking garage cards did not always work. No real customer service exhibited by front desk. Waited until after check-in time for our room.
We came from Ohio to spend Memorial day swimming and having fun. The rooms were okay. Super small bathroom. We decided Sunday would be pool day. The pool is already very small. Despite the fact that it was 80+ degrees and sunny, we found the pool was closed. We were told it was because of a tropical storm off the...
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Dear Guest,
Thank you for choosing our hotel to spend your Memorial Day weekend. I'm sorry that you were not able to utilize our pool before you departed. While we were under a Tropical Storm Advisory, I feel that the inconsistant explanations left you with little to desire. I sincerely hope that you found many other positive attributes of our...
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My husband and I stayed here several weeks ago for 3 nights while visiting savannah. We found everything adequate. The room was clean, plenty of clean towels and a good a.c. unit. Right at the edge between the historic district and factor's walk on river st. it was an ideal location. The room was well insulated so I didn't hear...
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Dear Guest,
Thank you for choosing our facility over the many hotels in Historic Savannah. We truely hope that we met your expectations and we appreciate your willingness to highly recommend us. It's well worth all the hard work when a guest leaves satisfied and plans to return or recommend. I hope that we get another opportunity to serve you...
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Resverations made through Hotwire for two night stay. I made the reservation for two rooms - both were handicap rooms - neither couple required such. Our room was barely cleaned the second morning - towels changed and bed made - bathroom floor not washed and I guess the room was not vacuumed. The trash was not emptied either. One couple...
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Dear Guest,
I want to express my sincere apology for inconveniences you experienced during your recent stay with us. We promise each of our guest a clean and comfortable accommodation and it seems we failed you. I will share your comments with my management team and we will work hard to correct all issues. We will continue working hard to...
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Get ready for inconvenience without explanation. Upon check-in our garage keys did not work, which meant we had to drive around and get new parking garage keys (this takes time due to waiting on a new 30min parking spot, other arriving guests, and a tour bus in the way). On Friday night at 4:30 we were kicked out of the...
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Dear guest,
I apologize for the inconveniences that you experienced this past weekend. It appears that we failed to offer you clean,comfortable, and well maintained accommodation with everything in working order. I agree that we could have minimized the domino effect of issues with a little empathy and explanations. I will review your comments with my staff and we will...
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We were looking for a hotel where we could walk to see all the GREAT history this city has to offer.We loved staying at this hotel.The staff was super friendly and very helpful. The rooms were tastefully decorated and CLEAN! The only things we didn't underestand is , why the rooms didn't come with a small refridgerator a microwave which...
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Dear Guest,
It brings me great pleasure to read your review of your recent stay with us. I'm glad that we were able to help you with your flat tire and I will personally thank Sam. He has a heart for service along with a passion for seeing things through and you just can't teach those traits.
Thank you,
Anthony...
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We were looking for a place where we could park the car and walk and explore. The hotel is clean and the staff friendly. We got a suite because which good, not exciting. The good thing was the livingroom section was over the street which meant the bedroom was nice and quiet. The bathroom was standard, one sink, all in...
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Dear Guest,
I want to thank you for choosing our hotel for your recent lodging needs. We do boast the best location in town and we work hard to offer the service to match. It is the goal off our entire staff to meet and exceed your expectations. We will continue working hard and we will find ways to improve....
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My Dad's WW2 Reunion was held here. Very Elegant hotel, and the staff was wonderful. One young lady that tended bar in the lobby ( Jenn) was very personable and made the guests feel like family. Would highly recommend this location.
This hotel is an older hotel, but the location was perfect. We attended a wedding across the street and chose this property instead.
Yes there were a few dustballs in the corners, but overall was very acceptable. The bathroom was clean and spacious.
When we arrived to our room, we found a few necessary items were missing. The staff was...
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