We had to use this hotel because of issues with our home. We live in Fort Smith and needed a hotel close to our house. We have stayed at Holiday Inn Express in other towns and have found them to be fairly consistent in quality. This one was no different. It is on the small size but that meant a... More

I thought this was a really nice hotel. Our room was spacious and clean. The TV was a nice size, beds were pretty comfortable and there were 4 sets of towels in the bathroom. The young man running the front desk when we checked in was very personable and the rest of the staff I talked to around the hotel... More

Ended up staying here for two nights for business and it's location to where I had to work and to Fort Smith Regional Airport was more than ideal. It was off the main road so travel was much quicker. Check-In was extremely smooth and customer service by the front desk agents was superb. The breakfast was excellent and with the... More

This place is good overall. Nice bed, room, fair service. But our room didn't have a remote for the television. When we called down to the front desk, they said they couldn't help. We manually operated the TV. Other than that, it's okay.

I went with my husband on his business trip. The hotel was very clean and new. The service and check in was great. When we were in the room together, my husband didn't notice the refrigerator noise until I pointed it out to him. He turned the ac to where it would cycle and turned the fan off, without my... More

We hadn't stayed in a Holiday Inn for some time and were pleasantly surprised at how nice this stop was on our trip across the U.S. on route 40. We stayed in everything from a fifties style motel to a really nice Hyatt suite and this hotel was definitely one of the best. We rented two rooms and arrived late... More

While the place was clean and new the customer service was poor. Our party had reserved adjoining rooms two days before. When we arrived we were informed that there weren't any adjoining rooms available, making it unpleasant and unsafe for our team party. The pool was over chlorinated, the hot tub was luke warm, and the beds were hard. I... More

In town for a wedding, traveling from the West Coast with my sister, the bigger hotels were full, so we picked this hotel based on reviews. There must be better places to stay in Ft. Smith. Our room was large, attractive, and clean, but there were a couple of problems that made our experience very unpleasant. The first problem was... More

Helpful front desk staff, spacious room, beautiful lobby, great price.....highly recommend this hotel.