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Quality Inn

2.0 of 5
200 S. James St., at Erie Blvd., Rome, NY 13440
Hotel amenities
Quality Inn
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15 traveller photos
Ranked #5 of 5 hotels in Rome
2.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    2
    3
    8
    8
    26
Date Rating
Watervliet, New York
1 review
1 helpful vote 1 helpful vote
“DIRTY DIRTY ROOMS”
1 of 5 stars Reviewed 13 February 2011
1
person found this review helpful

DO NOT STAY HERE. I paid for a room and didnt go in to even look at it, MISTAKE. Went to visit family and eat then returned to the room and it was filthy. Looked at bed discovered hair on the pillows, stains on the sheets. It was horrible. NASTY!!!

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Housekeeping staff received additional training in the level of cleanliness required of them as our employees. I hope that the next time... More

klynne2
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Unbelievable RUDE manager/owner and HORRIBLE HOTEL”
1 of 5 stars Reviewed 31 October 2010
1
person found this review helpful

My husband and I booked the room online through choicehotels.com. I used to trust the Quality Inn name, but never again. The room was not spotless, but adequate for the price. We spent the evening at a local hotel and stayed out late and decided to sleep in the next morning. When the front desk called at 11am to see... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is greatly appreciated. Upon receipt of your review, the following actions were taken: • Staff members and the manager received additional training in the courteous manner in which they are to treat our valued guests. • The... More

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Albany, New York
1 review
1 helpful vote 1 helpful vote
“Middling”
3 of 5 stars Reviewed 17 August 2010
1
person found this review helpful

I've stayed at this hotel yearly and it's been pretty much the same each time. The rooms have been pretty decent as far as cleanliness goes, though the place shows signs of wear. The desk staff has been friendly- but not the manager. The "High Speed Internet" is a total lie- the wireless connection in my room was so slow... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. I am glad that you find the location to be a convenient one. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken: • Staff members received our commendation concerning the courteous way... More

Athens, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“filthy room, rude staff, overpriced”
1 of 5 stars Reviewed 11 August 2010

The bathroom, bedroom and microwave were filthy. The bed was so badly made, I had to remake. The towels & washcloths were brand new, not washed before use so they had strong chemical odor. There was exploded food inside the microwave oven and the mirror doors on the closet had some mysterious white viscous material splattered on them. The bathoom... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, if is very much appreciated. Upon receipt of your review, the following actions were taken: • Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees. • Staff members received additional training... More

Fort Payne, Alabama, USA
Reviewer
3 reviews 3 reviews
“Overpriced for dirty, unkempt accommodations with a rude mgr.”
1 of 5 stars Reviewed 27 July 2010

We were booked for a room too small for our family. We were unable to change rooms so we requested a cot ahead of time. We were greeted with contempt by the manager who huffed and puffed about the cot we requested because we were on the second floor. He made my husband, who had a sprained ankle, help him... More

Was this review helpful? Yes
See 2 more reviews by jpferg for Rome
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken: • Housekeeping staff received additional training in the level of cleanliness required of them as our employees. • The manager received additional training... More

New Cumberland, Pennsylvania
1 review
“DO NOT STAY HERE!! YOU WILL REGRET IT. WORST HOTEL EVER!!”
1 of 5 stars Reviewed 27 July 2010

I chose this particular hotel because my young children wanted to go swimming. All other hotels in areas were booked(that should have been my first clue). When we checked in on July 8, 2010, the front desk clerk was extremely rude and instead of checking me in, spent part of the time on the phone with the boyfriend. I booked... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is greatly appreciated. Upon receipt of your review, the following actions were taken: • Registration staff received additional training in making sure that rooms were reserved on the first floor because of disabilities are available as reserved.... More

Cascade, Wisconsin
1 review
“Don't stay here!!”
1 of 5 stars Reviewed 22 July 2010

Looking for a nice motel? THIS IS NOT IT!! My family and I made reservations in this place from my wifes' laptop while driving. We've stayed at and trust the Quality Inn name. How this place got the franchise is beyond me. As soon as we saw the neighborhood we began wondering. Upon entering the place I knew it wasn't... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken: • Housekeeping received additional training concerning the level of cleanliness required of them as our employees. • Management received additional training regarding the... More

Tulsa, Oklahoma
1 review
“Beware management will rob you blind!”
1 of 5 stars Reviewed 19 July 2010

I was booked this hotel through my company for business purposes in the area. Upon arrival, they made me provide my personal debit card which I was told would be used for "incidental expenses only" by the the desk clerk. To my surprise 5 months later, I was charged for the full price of the room plus a $25.00 bank... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: 1) The manager received additional training concerning the courteous manner in which he is to treat our valued guests. 2) The matter of... More

1 review
“Uncomfortable experience.”
3 of 5 stars Reviewed 17 July 2010 via mobile

Location isn't in the best part of town. It was scary getting back to the hotel at night. It's connected to a Denny's where there was some altercation with the police. The room itself was alright, linens seem to be fresh. Bathroom was on the dingy side, with mold near the bath tub. Also our room was in a hallway... More

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. I am sorry that you found returning to the hotel at night to be a scary experience. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken: 1) Housekeeping staff was notified of... More

Chilton
1 review
“Not what you expect when you think Quality Inn..NEVER AGAIN!!”
1 of 5 stars Reviewed 14 July 2010

Not even worth writting about.......just don't stay if you don't have to!!!

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. I am sorry that you had such an unpleasant experience. I really appreciate your taking the time to give us a review, even if you didn’t go into detail. I hope that the next time you are in our area, you will give us another... More

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Additional Information about Quality Inn

200 S. James St., at Erie Blvd., Rome, NY 13440
Price range (per night):* S$114 - 187

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Quality Inn
200 S. James St. at Erie Blvd.
Rome, NY 13440
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