The overall Hotel was extremely nice, although the room we had the toilet ran all night long. Very aggravating, when you are trying to sleep, and being woke up every time the toilet would run, and then kick off.

Good hotel. All facilities are well organized. It's rather standard however. The lady at the frontdesk was not very friendly, slightly uninterested. The room was nice. It was clean and everything was working. Nothing wrong with that. All in all: good hotel on a nice location.

Excellent location, convenient 1 block walk to downtown but off the main road so less traffic and quiet. Balcony room was worth the upgrade. Beautiful new building with nice lobby and outside hot tub area. Will stay again.

We only stayed on night, but it was worth it. With in walking distance to downtown attractions and restaurants. Free parking is a plus! Room was clean and the breakfast served in the dining room was good. Beautiful fireplace in lobby and fire pit out side in the court yard. Pool was good, hot tub was outside in the court... More

Great location. Great view of the Pigeon River. Awesome fireplaces in room. Great balconies. This hotel is a great choice in Gatlinburg. It's not a chalet but has that country feel with all the amenities and service you need. Downtown Gatlinburg is right out the back door. Don't miss the moonshine tasting. Easy walk to chair lift and tram to... More

HGI properties are pretty standard. If you are a frequent traveller you should know what to expect from an HGI. I must say this property was finished and decorated rather nicer in comparison to other HGIs to make it adapt better to beautiful nature of Gatlinburg. It has a fireplace both inside and outside garden, ok they are not natural... More

Stayed here for two nights in April 2013. Hotel was very nicely appointed and staff was excellent. However a couple of issues: had to wait for several minutes for someone to come to front desk during check in, no biggie. during the second night of our stay the in-room refrigerator became so noisy that it woke me up. had to... More

nice and clean. helpful staff. we were there in the winter on the top floor, and it was a little warmer than what i like it. Bar closes early. the river runs next to it and it is very well located where you can walk anywhere. Breakfast did not had many choices but it was good.

We had a great stay at the Hilton. The breakfast was not included, but made fresh to order, as well as a good selection on the buffet. The room was brand-new, and had several upgrades. We had a fireplace and jacuzzi in the main room. It was quiet and the staff was awesome. I work 3rd shift, and am on... More