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All 88 Gatlinburg hotels

The Edgewater Hotel

2.5 of 5
402 River Rd, Gatlinburg, TN 37738
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The Edgewater Hotel
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Ranked #21 of 88 hotels in Gatlinburg
Most recent review
4 of 5 stars Reviewed 18 June 2013
Megan J Jasper, Georgia
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376 reviews from our community

Traveller rating
    117
    122
    66
    43
    28
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Families
148
 
Couples
106
 
Solo
2
 
Business
28
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Jasper, Georgia
1 review
4 of 5 stars Reviewed 18 June 2013 NEW

The rooms are very clean! And its close to the strip so you can walk to EVERYTHING. I would definitely stay here again! The pool was very clean and pretty to with all the rocks behind it. The breakfast was yummy too!

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Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

My kids and I spent 2 nights at the Edgewater last week. The location cannot be beat...you are one block from the main strip. We could walk to every place we wanted to go. The room was large, basic, and clean. Liked the mini fridge where we could store bottled water. The pool and hot tub areas were exceptional...the kids... More

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DANDRIDGE
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 10 June 2013

I last stayed at the Edgewater in October for a two day meeting event. We tend to meet here once per year. It's not the plushest of hotels in Gatlinburg but it isn't the shabbiest either. The hotel staff are friendly. Hotel event staff have been pretty accommodating for our association's needs. It's located off the traffic of the main... More

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See 2 more reviews by bfain for Gatlinburg
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
12 June 2013

Thank you for your review of the Edgewater. Your comments and continued patronage are certainly appreciated.. We also look forward to your next visit to Gatlinburg, whether it is part of a group function or just a family get-a-way. Best Regards, More

Franklin, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 June 2013

Our family spent 3 nights at the Edgewater last week and it was just as nice as ever. It speaks well of a place (tom me) when there are so many familiar faces at the front desk from year to year. The lady who checked in this year with our soon-to-be-teen daughter was the same lady who checked us in... More

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See 3 more reviews by ChristyK33 for Gatlinburg
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
14 June 2013

Thank you for your comments regarding your recent stay at the Edgewater. Your remarks will be passed on to our staff. We appreciate your choosing us as your host hotel for your previous vacations and look forward to seeing you again when future plans bring you back to Gatlinburg. Thank you again for your patronage. Best Regards, More

Atlanta
2 reviews
5 of 5 stars Reviewed 4 June 2013

My husband and I came to Gatlinburg for a getaway with a few friends. We had the best time and the staff helped with everything. The room was clean and large. We loved having coffee in the morning on our balcony looking out at the mountains. We stayed on the river side on the 8th floor which I would recommend.... More

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review
8 June 2013

Thank you for your comments regarding your previous stay. I'm glad you considered your stay to be perfect. Yes, the 8th floor rooms are nice and the view is spectacular. I hope the fishing was enjoyable as well and you took home plenty of souvenirs. We look forward to seeing you again on a future visit to Gatlinburg and the... More

Columbia, South Carolina, United States
Top Contributor
54 reviews 54 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 29 May 2013

We have stayed at the Edgewater plenty of times in the past and I have very mixed feelings about this stay. We stayed over Mother's Day weekend. The room had an old style tv and a bedspread. Not the one that is shown on their website. Very disappointed in the room. We were on the 4th floor and you could... More

Was this review helpful? Yes 2
See 25 more reviews by Heather K for Gatlinburg
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
8 June 2013

Thank you for taking the time to evaluate your recent stay. We appreciate and take seriously all of your comments and suggestions for future improvements to our hotel, and I will pass them on to the proper department heads, but I would like to mention that we are in the process of completing the update of all our rooms with... More

Virginia
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 26 May 2013

I stayed at the Edgewater for the last three nights, and I have mixed feelings. This looks like a resort that was once a grand palace, and although it is a bit worn, it is still a pretty cool place to stay for the price. This was Memorial Day weekend so it was pretty busy. Check in was very efficient.... More

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See 8 more reviews by RUtraveller for Gatlinburg
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
8 June 2013

Thank you for staying at the Edgewater Hotel during the busy Memorial Week-end, and I appreciate all of your feedback regarding your visit. We are always striving for better customer service and your comments and suggestions will assist us for future planning. I hope when you make plans for another visit to the Gatlnburg area, you will again choose to... More

Southern Indiana
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 16 May 2013

We recently stayed at the Edgewater Hotel for the eighth time because in the past it was always a great experience. However, this time was much different. We will not be staying at the Edgewater in the future because of the treatment we received while there. The front desk agent who checked us in acted very irritated by us and... More

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
20 May 2013

Thank you for your review regarding your recent stay. We pride ourselves on our customer service and I apologize that you found yourself in an unpleasant situation during your visit. Should you decide to give us another opportunity when you come back in the fall, I'm sure you will not be dissappointed. Please feel free to ask for me personally... More

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Cincinnati, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 May 2013

My husband and I and our son and his family spend a weekend in the Smoky Mountains. We like to hike so we wanted to stay near the park entrance. We chose the Edgewater Hotel because of its location. Great choice. It was off the main road, which was good; but you could walk to everything. I liked the sound... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
20 May 2013

Thank you for your review of the Edgewater Hotel. We appreciate your staying with us and are glad you and your family had an enjoyable time. We hope to see you again when travel plans bring you back to Gatlinburg and the great Smoky Mountains. Best Regards, More

Shelbyville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

Stayed in king suite on 8th floor best view of all Gatlinburg and mountains. Planning another trip in September. Usually stay at Clarion but too many hidden fees. Very clean and rooms are a good size. Highly recommend.

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review
15 May 2013

Thank you for your review of your Mother's Day visit to the Edgewater. I'm glad you had a pleasant stay in one our suites. I agree they do have a lovely view of the mountains and downtown Gatlinburg. We look forward to serving you again when future plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards. More

 
 
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Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 88 hotels in Gatlinburg
Price range (per night): S$110 - 322
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! A multi-million dollar renovation is complete, designed with you in mind. In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, spectacular mountain views, on site restaurant, year round swimming and front yard trout fishing are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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