The hotel is located in a beautiful region with tea plantations covered hills. We were welcomed with hot towels and excellent srilankan tea served with coconut palm sugar. The staff was very efficient and friendly; they did the check- in while we enjoyed the tea in the beautiful foyer. We had 2 connecting rooms, with nice furniture and very clean.... More

Right from the entry to the last day stay the service was simply great.The welcome tea was extremely good. The grand hotel has three restaurant including an Indian one. but one kitchen ( no separate kitchen for veg and non veg). The room was decorated very well. The room heater was excellent. The breakfast was best I had in the... More

This was a very regal hotel, the grandiuer hits you as you walk into the hotel. The room however, was a big disappointment and this really let the hotel down and this is why I would be cautious about recommending this hotel. The bedroom was large as you would typically expect for this type of building, however, our room needed... More

This hotel stay started with rude service and a very poor room. We were only there for one night and had to change rooms as the first was over the front door and in the old part of the hotel. We could everyone who walked past our door. The service was not good and the food worse,its a one night... More

I found the hotel quite formal and old fashioned (not in themselves bad things) with high standards of service. My room was not great - its worst feature being a (locked!) connecting door to its neighbour which caused a lot of noise transfer. In itself, however, I had none of the complaints about accommodation which other reviewers have surfaced. I... More

We were on a 12 day holiday in Sri Lanka, 4days beach, 5 day tour, 3 days beach.The Grand was one of the hotels on the tour.The ground floor was impressive the bedroom was awful, small, dark, damp and scruffy. The bathroom tiles were cracked, the over the bath shower had a vile plastic curtain.The bell boys managed to loose... More

We were in Sri Lanka recently for a ten day holiday. We had a wonderful time; a beautiful country with lovely people. We had fantastic hotels like the Heritance Kandalama (amazing hotel; if you have an opportunity do stay here), Earls Regency Kandy (colonial, charming with excellent service) and the Hilton Colombo (excellent service and better than average rooms- very... More

By far the best hotel which we stayed in whilst we were in Sri Lanka for 3 weeks, and we only stayed for one night! Arrived early afternoon so had a walk into Nuwara Eliya itself, then had drinks on the lawn and toured their impressive gardens. The hotel is old, but impressively decorated and a delight to see. We... More

It's breathtaking, u feel ur self as a British explorer 150 years ago. Well preserved property, though shampoo and towels feels like 150 years old as well. Kids playground is beautiful, food is okaaaayyyyyy, not really wow, grand Indian restaurant is a culinary disaster, stay within hotel restaurants, nice bar w cheminy