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Jetwing St. Andrew's Hotel

3.5 of 5
10, St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
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Jetwing St. Andrew's Hotel
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124 traveller photos
Ranked #4 of 17 hotels in Nuwara Eliya
3.5 of 5 stars 257 Reviews
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257 reviews from our community

What travellers say about this hotel
  • “Sri Lanka” (17)
  • “Hot water bottle” (10)
  • “St Andrews” (6)
  • “Very nice” (5)
  • “Dining room” (3)
Traveller rating
    53
    109
    55
    26
    14
Only show reviews for Family (48) | Couples (135) | Business (3)
Date Rating
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
“nice old building”
4 of 5 stars Reviewed 31 May 2012 NEW

nice old english hotel. big rooms but a bit "used" needs to be renovated a bit. no fan or aircon (its col there anyway but there a mosquitos around!!)

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Dubai, United Arab Emirates
1 review
“Cloud forest walk”
3 of 5 stars Reviewed 30 May 2012 NEW

The hotel is good value for money, staff are friendly but it does need some renovation. The experience I enjoyed the most was afternoon walk with the hotel naturalist Ishan, bright young guy who thought me about birds in Sri Lanka in a such short time frame. During the walk I have seen "yellow ear bulbul, dusky blue fly catcher,... More

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Colombo, Sri Lanka
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent stay”
5 of 5 stars Reviewed 25 May 2012
2
people found this review helpful

We stayed at the hotel while we were on a business trip. The hotel looks like a british colonnial building, but very homely, its also very close to the Nuweraeliya town. I was surprised by the welcome ( a warm soup arrived within minutes of our arrival) & the quick check in they provided. The rooms were beautiful and large.... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
28 May 2012

Dear Guest, I would like to thank you for taking time out of your busy schedule to make a genuine comment on Trip Advisor. I will share this valuable comment and this will strengthen morale for our entire team. We are very happy that we have delighted our valuable guests by fulfilling their expectations. We are going into renovations soon,... More

Kandy, Sri Lanka
1 review
“A memorable stay”
4 of 5 stars Reviewed 20 May 2012

The two of us went to Nuwaraeliya to retrace our honeymoon 27 years ago. We stayed in a suite for one night. Biased on some reviews here, I timed. The warm soup arrived in 7 minutes to the lobby, and it took us exactly 13 minutes to get to our room from the time of arrival. Staff at reception were... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
28 May 2012

Dear Guest, Thank you for the lovely review posted on Trip Advisor on your recent stay at Jetwing St. Andrew’s. It made us so proud as it means a lot to all of us. The dedicated family at Jetwing St. Andrew’s is always trying our level best to offer service beyond the expectations of all our valued guests. We are... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Superb”
4 of 5 stars Reviewed 19 May 2012 via mobile

We stayed at the hotel few days back for one night. This is probably the only hotel at nuwara eliya. However, a place one must stay while in Sri Lanka. The hotel looks like the old british colonial buildings and the rooms are just superb. We got a room opening straight into a garden... The high tea is a must... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
28 May 2012

Dear Guest, I would like to thank you for taking the time to review us on Trip Advisor as it means a lot to us. The entire team at Jetwing St. Andrew’s will be very happy to know that their effort has been successful and I will definitely share this with them. As a team we are dedicated to enhance... More

Colombo, Sri Lanka
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“A great place to be.....”
5 of 5 stars Reviewed 17 May 2012

We went to St.Andrews couple of days back and it was a great experience of hospitality.From the arrival to our departure it was a wonderful experience.The food was good and service in the restaurant nicely done.Rooms are clean and you have most of the amenity's a traveler needs(specially the heaters.)we were blessed with nice weather during the day time and... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
21 May 2012

Dear guest, It is a great pleasure to have you again and we are truly pleased with your lovely review about our hotel features and facilities. I will definitely share this with all my team members and I’m sure that they will also be very happy to know that our efforts have reached your expectations during your stay. As a... More

Dundee, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“lovely hotel”
5 of 5 stars Reviewed 15 May 2012

It takes really does take you back to time, and its very rare that you find one thats similar to Scottish climate and architecture together in Asia. Nuwara Eliya aways been damp and cold is probably must have been the ideal location for British feel at home back in the day. Staff at St.Andrews try very hard to please you,... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
21 May 2012

Dear Guest, I would like to start with thanking you for your comment and review on Trip Advisor as it brought a great deal of pride as the end result of our hard effort. As a very active member of Jetwing Hotels, Jetwing St. Andrew’s has always played an integral role to ensure guest satisfaction while they are with us.... More

bristol
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Just love this hotel!”
5 of 5 stars Reviewed 12 May 2012

This is not your standard modern hotel! I love all the wooden floors and old fashioned details accompanied by modern comforts including wifi. Staff are very friendly and attentive although they may be a little slower than some hotels I think it just adds to the laid back ambience of the place. Food was excellent, buffet one night and set... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
16 May 2012

Dear Guest, It is a great pleasure for us to know that we have reached your expectations during your stay with us. Thank you for posting such a great review on Trip Advisor. I’m really happy to say that we have a very flexible, courteous team at Jetwing St. Andrew’s who have been trained to match the distinctive Jetwing hospitality... More

kuala lumpur
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Nice English setting hotel”
5 of 5 stars Reviewed 9 May 2012 via mobile

Great location, beautiful gardens n a very comfortable room it was really nice to enjoy the weather.

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
15 May 2012

Dear Guest, Thank you very much for your review on Trip Advisor about Jetwing St. Andrew’s. We are blessed with pleasant weather right through the year and is quite an attraction point. Our team is working very hard to maintain the landscape of the hotel and we very often receive compliments from our guests and it is a thoroughly pleasant... More

Leeds, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“slowest service in town...”
1 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

I haven't stayed in this hotel, but only been here for a meal. Before going I was warned that service was extremely slow here, so I came prepared... but the slowness of the slow service here I have to say is quite unique! If you want to eat at 7pm, make sure you arrive at 5pm, in time to first... More

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Jetwing Hotels Limited, General Manager at Jetwing St. Andrew's Hotel, responded to this review
15 May 2012

Dear Guest, Warmest greetings from Jetwing St. Andrew’s. Appreciate the time spent on posting a review on Trip Advisor. First of all our heartfelt apologies for the inconvenience caused during your meal. I will seriously take this matter up with our service personnel to overcome similar situations in future. Thank you for bringing this to my attention. Our humble request... More

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Additional Information about Jetwing St. Andrew's Hotel

  • St Andrews Hotel
  • Hotel St Andrews
Address: 10, St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
Price range (per night):* S$102 - 269

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the suite we stayed hotel garden TV lounge the corridor leading to our room
Jetwing St. Andrew's Hotel Pictures (124 traveller photos)

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