Ok, we booked a double room here for an overnight stay, we normally stay at the Staybridge suites, but they wouldn't give us the accommodations we needed, and I say wouldn't because although my husband has racked up enough points for free nights, they wouldn't honor his points, so we chose Embassy, which allowed us to use them. We all...
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Thank you for choosing Embassy Suites and thank you for the review. We are pleased that you chose to redeem your HHONORS points at our hotel and pleased that you were happy with the cleanliness and quality of our hotel. I am sorry that you had trouble with the internet connection. We have complimentary WIFI in the Atrium with a...
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My adult daughters and I planned a "girls" trip to Hot Springs. After much research, I booked a suite at the Embassy Suites there. We could not have been happier with that choice. From the moment we arrived all the way through check-out, we had a wonderful experience. The entire staff was professional, personable, and informed.
The free shuttle within...
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Thank you so much for taking the time to share your positive experience with TripAdvisor. It is very gratifying to us to know that our efforts make a difference! We hope that you will return soon.
Sincerely,
Kurt Schatzl
General Manager
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I went to celebrate what was to be an unforgettable lifetime event. The hotel was gorgeous, and the breakfast was good but got cold quickly due to the indoor temperature. There eneded up being a conflict with the price I was quoted for the reservation. When I addressed the matter, the guy that I later found to be a member...
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Please accept our most sincere apology for the rude service you received by our Guest Service Representative. I am also very sorry that our Assistant Front Office Manager was unable to resolve your complaint. The reservation for your first night was booked for 1 adult and the second night was booked as a separate reservation for 2 adults which caused...
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If you are staying I have three suggestions 1. Check the sheets- I got into bed late only to discover rough, pilled sheets. Too late to call housekeeping. I had to sleep on the edge of the bed where the sheet was soft. 2. Check the alarm clock. Ours went off at 5:30a.m. Accidentally hit the snooze. Went off again....
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Thank you for being our guest and thank you for sharing your experience and suggestions with TripAdvisor. I know your suggestions were made to inform the TripAdvisor community, but here at the hotel we find your comments very helpful and welcome. Rest assured we will strive hard to improve! I am pleased that you were able to rate our overall...
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A busy weekend...full of families for graduation and weddings. The rooms were ok, the water pressure was fine, the beds comfy, and the noise level was acceptable. The room for improvement comes in the following areas:
1. The coffee being served: So weak it was undrinkable. If you are going to spend $159 plus tax, at least have decent coffee....
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Thank you for your constructive comments following your recent visit to our hotel. I appreciate the time you took to inform us and TripAdvisor of your experience. Please know that we took your comments to heart and worked on improvements right away. Our coffee machines and program were brand new and have now been adjusted to provide a more robust...
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This hotel is exceptionally nice, reasonably priced and very new looking. Every room is a suite and they all have views of the area as the hotel sits higher up than most of the city. Huge FREE breakfast in the morning either buffet or made to order, OR BOTH. Evening cocktails and snacks FREE as well from 5:30 - 7:30pm....
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Thank you for the review and the kind words about our hotel. Comments from such an experienced traveler and regular TripAdvisor contributor particularly mean a lot! We hope to be of service to you again soon.
Sincerely,
Kurt Schatzl
General Manager
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We stayed at Embassy Suites Hot Springs for three nights[4-19 to 4-22]........absolutely the best place to stay in Hot Springs. Managers special[free happy hour 5:30-7:30] was a great bonus.....and free cook to order breakfast. We will be back......thank you for a great weekend.
We are very pleased that you enjoyed your stay ovet the Corvette Weekend and we thank you for sharing your experience with Tripadvisor. We look forward to being of service to you again in the future.
Sincerely,
Kurt Schatzl
General Manager
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a fantastic place to stay while in hot springs. the breakfast is great, dining restaurant is superb even xmas night they had a fabulous prime rib dinner. the indoor pool was an extra benefit since it was very cold there. managers special was enjoyable and the piano bar was very relaxing. i will come back again.
We are very pleased that you had a memorable and enjoyable Christmas at our hotel. Good food, entertainment, swimming, a great cooked to order breakfast, and not having to clean up afterwards! Sounds like a good Christmas to me. Thank you for sharing your experience with TripAdvisor.
Sincerely,
Kurt Schatzl
General Manager
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This is a really lovely hotel, still feels new. Kind staff. Great location.
Thank you for the nice compliment and thank you for sharing your thoughts on TripAdvisor.
We hope you come back and stay with us again.
Sincerely,
Kurt Schatzl
General Manager
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The Embassy Suites is my choice when I travel to Hot Springs. They have clean and comfortable rooms with lots of space. The hot breakfast buffet has lots of options and you can't beat the free drinks and snacks in the evening! The location is in good. Close to downtown Hot Springs. One of the best hotels in Hot Springs.
Thank you for choosing Embassy Suites Hot Springs Hotel & Spa and thank you for the TripAdvisor review. An honest to goodness two room suite, a cooked to order breakfast with lots of options, and two hours of free drinks in our relaxing Atrium makes us a good choice in Hot Springs. All that plus a convenient location just blocks...
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